Userback is unclaimed —

Userback

Collect and act on user feedback 10x faster with Userback.·userback.io

Userback is a user feedback platform for product teams that combines visual feedback widgets, session replay, screen annotation, video feedback, in-app surveys (NPS, CSAT, CES), a public feature portal, and roadmap tools in one place. It centralizes bug reports, feature requests, and survey responses into a single feedback inbox with automation and integrations into project management, support, and AI coding tools. The platform is used for bug reporting, bug tracking, user feedback management, and user surveys/ratings.

What it's for

Bug reporting with annotated screenshots, console logs, and session replayBug tracking from report through resolution to user notificationUser feedback managementUser surveys and ratings (NPS, CSAT, CES)Visual website feedbackActionable user feedback for UX/UI optimizationPrioritizing product featuresSoftware QA

Features 20

AI Feedback & Insights (auto-categorization, sentiment, similar feedback)
Behavioral Targeting
Browser Extension
Custom Branding
Feature Portal
Feedback Automation
Feedback Management (Kanban/inbox)
Feedback Widget
JavaScript SDK
MCP Integration (Claude, ChatGPT, Cursor)
Mobile SDK
Public Roadmap
REST API
Screen Annotation
Session Replay
User Identification
User Segments
User Surveys (NPS, CSAT, CES)
Video Feedback
Webhooks

At a glance

free tierfree trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

Forproduct teams, product managers, developers, UX teams, startups, enterprise, small and medium-sized businesses

CompanyUserback Pty Ltd · 2016

Integrations

JiraGitHubGitLabAzure DevOpsLinearClickUpTrelloAsanaMonday.comBasecampTeamworkWrikeNotionSlackMicrosoft TeamsIntercomZendeskWebhooksREST APIZapierMCPWordPress

Complianceself-reported

SOC 2 Type IIGDPRCCPA

Resources

Pricing

Prices are billed in USD, pre-paid for either 30 days or 12 months. Plans show both a monthly price and a lower per-month rate when billed annually. Feature Portal is a separately priced add-on for the Team plan (included in Business and above). Enterprise pricing is custom/quote-based.

Free ForeverFree

2 feedback projects, Collect unlimited feedback, 7-day feedback availability, All core features

2 feedback projects, 7-day feedback availability

Team$39/mo

Everything in Free, 5 feedback projects, Unlimited feedback availability, Optional Feature Portal (paid add-on), Project management integrations (2-way sync with Jira and ClickUp), Zapier automation, Customizable feedback widgets, Feedback management tools

5 feedback projects

Business$99/mo

Everything in Team, 25 feedback projects, AI Feedback & Insights, Feedback automation tools, Reply templates, Developer tools (console logs, network requests), Session replays with every feedback item, JavaScript SDK, User surveys, Behavioral targeting, Custom branding

25 feedback projects, unlimited seats

Business Plus$199/mo

Everything in Business, 50 feedback projects, Mobile SDK, Advanced privacy controls, Record all user sessions, Customer support integrations (Intercom, Zendesk), Email Forwarding, REST API access, Webhooks, Remove Userback logo

50 feedback projects, unlimited seats

EnterpriseQuote

Custom pricing; contact sales for enterprise feedback management (EFM) tier with SSO, SOC 2 Type II, RBAC, and procurement support.

Custom scale for enterprise product teams

25% off all annual plans for the first year for eligible startups.