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VisionFlow

Case management system with CRM for product and service organizations·visionproject.se

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From kr 329/mo · No free plan · Self-hostable See pricing ↓

VisionFlow is a Swedish, all-in-one platform combining case/ticket management, project management, CRM, contract management, customer support, and IT service management. It is modular, letting organizations choose only the functions/modules they need and scale as they grow. All data is stored on servers in Sweden and the system is described as GDPR-compliant. It can be delivered as a cloud service or as an installed on-premise server version.

What it's for

Case/ticket managementCRM and customer relationship trackingProduct development trackingCustomer support across channelsProject planning and trackingBusiness support processesService and asset managementContract management and renewal trackingIT service managementAI-assisted case summarization and categorization

Features 20

  • Advanced search and tagging
  • AI-powered summarization of cases and communication, automatic categorization, and response recommendations
  • Case/ticket management
  • Company branding / white-labeling with custom URL
  • Company chat with full logging and traceability
  • Contract management with SLA handling
  • CRM (contact, meeting, and deal tracking)
  • Dashboards and reporting/statistics
  • Document management
  • E-signing of documents and contracts, including BankID login
  • Email ticket handling (create/send/receive tickets via email)
  • Internal and external knowledge base
  • Mobile version
  • Product/service management (CMDB) with object relationship graphs and map view
  • Project management (phases, milestones, resource allocation, tracking)
  • Real-time support chat with push functionality and chatbot
  • REST API for integrations
  • Support center portal for customers
  • User roles and permissions
  • Workflow and process automation

At a glance

self-hostableAPI
TypeWeb app
DeploymentHybrid
PlatformsWeb
LanguagesSwedish, English
Forsmall organizations, large organizations, product and service organizations
CompanyVisionera AB

Integrations

TwilioFortnox

Complianceself-reported

GDPR

Pricing

All base plan prices are stated per user per month in SEK. Pick & Choose starts 'fr. 329 SEK'. Signering module and AI Enterprise tier are quote-based ('Fråga om pris' / 'Enligt offert'). Installed server version pricing is based on a company license, number of user licenses (minimum 15), and chosen modules; contact sales for exact pricing.

Smallkr 329/user/mo

All prices are stated per user per month.

Mediumkr 529/user/mo

All prices are stated per user per month.

Premiumkr 739/user/mo

All prices are stated per user per month.

Pick & Choosekr 329/user/mo

Customizable module-based plan starting at 329 SEK/user/month.

Installed server versionQuote

On-premise/self-hosted deployment option; contact sales@visionflow.com for a price quote.

Minimum 15 user licenses required.

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Last checked 2 months ago·