Akita is unclaimed —

Akita

Customer Success for SaaS·akitaapp.com

Akita is a customer success software platform that helps Customer Success Managers monitor account health and customer data to lower churn and increase revenue. It centralizes customer data from over 100 SaaS integrations into a unified 360° customer view, and provides segmentation, health scoring, task management, automated playbooks, and customizable dashboards. The platform is aimed at SaaS companies looking to nurture, onboard, delight, and retain customers.

What it's for

Monitor account health to lower churnSegment accounts and contacts with custom filtersBuild automated, scalable customer success playbooksTrack tasks and manage day-to-day customer success workflowsCreate a unified 360° view of each customer accountSet up personalized dashboards with key metricsIdentify at-risk customers and trigger retention actionsIdentify expansion/upsell opportunities from customer behavior

Features 18

360° Customer View aggregating 100+ integrations
Actionable/unlimited Customer Alerts
Advanced search
Automated Playbooks
Calendar view for tasks
Custom attributes
Custom tags for accounts/contacts
Customer Health Scores (custom)
Customer Segmentation with custom filters
Dedicated Success Engineer (Enterprise)
Email alerts
Full API Access (Growing Teams and above)
Javascript SDK for data tracking
Metric tracking (historical record of customer properties)
Personalized/Custom Dashboards
Single unified view of the customer
Task Management with multiple views
White-glove onboarding

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

LanguagesEnglish, Swedish

ForSaaS companies, startups, Customer Success teams

CompanyAkita Ventures Limited

Integrations

IntercomSegment.com

Complianceself-reported

GDPR

Resources

Docs

Pricing

Pricing page FAQ states 'Do you have a free trial? No,' contradicting homepage/site-wide CTAs for a '14-day Free Trial.' Large teams can contact Akita for a custom quote beyond the listed Enterprise plan.

Small Teams$49/mo

Add Integration – $29/month; Add Full Access User – $29/month

2 integrations included, 2 full access users included, 4 free read-only users included, up to 10,000 accounts/contacts

Growing Teams$99/mo

Add Integration – $29/month; Add Full Access User – $29/month

4 integrations included, 4 full access users included, 8 free read-only users included, up to 100,000 accounts/contacts

Enterprise Teams$499/mo

Described as personalized service for teams with non-standard requirements; page also invites contact ('Speak to Us') for custom quotes for large teams

Unlimited accounts and contacts, custom integration development

20% discount for annual prepayments – more than two months free