Cuoral is unclaimed —

Cuoral

Stop silent churn before it happens.·cuoral.com

Cuoral is an AI-powered platform that detects behavioral signals, replays user sessions, and identifies friction points in support conversations to predict customer churn. It autonomously engages at-risk customers with personalized recovery workflows across channels like WhatsApp, email, and Slack. The platform provides real-time churn risk alerts, customer health scoring, and automated retention workflows, and also includes live chat and ticketing tools.

What it's for

Prevent subscription cancellations for SaaS companiesIdentify at-risk high-value e-commerce customersDetect early signs of bank/fintech account closuresReduce patient dropout in telehealth and healthcare membershipsSpot student disengagement in online coursesReplay user sessions to find friction pointsAutomate retention workflows and win-back campaignsUnify support tickets, chat, WhatsApp, email and SMS into one inbox

Features 19

Advanced reporting (CSAT, NPS, custom reports)
Automated issue resolution and smart AI routing
Broadcast/message system for bulk personalized messages
Customer 360 view combining multiple data sources
Customer risk profiling / health scoring
Customer surveys & feedback
Escalation channels to WhatsApp, Slack, Teams, Email
FAQ and knowledge base
Full ticketing system with AI-based categorization and prioritization
Live chat
Live session replay and recording
Live visitors feed
Multi-language support
Omnichannel messaging (WhatsApp, email, SMS, Telegram, X, Instagram, voice calls)
Proactive engagement automation
Real-time friction detection and alerts
Sentiment analysis of support conversations and communications
Silent churn detection via behavioral signals
White label / custom branding option

At a glance

free tierfree trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

Forstartups, growing teams, enterprise organizations, SaaS companies, e-commerce brands, financial services companies, healthcare and telehealth providers, education and online learning companies

Integrations

WhatsAppSlackMicrosoft TeamsTelegramInstagramFacebookX (Twitter)EmailSMS

Complianceself-reported

SOC 2

Pricing

Tiered plans are available at Free ($0), Basic ($49), Advanced ($150), Professional ($299), and Enterprise (custom pricing). A pay-as-you-go usage-based option is also offered, though per-unit rates are not publicly listed. One product variant lists $49/month flat pricing with all features included and mentions a limited-time promotion for 1 month free. Trial length is stated as either 7 or 14 days.

FreeFree

Proactive Engagement Not Available on this plan; no credit card required to start.

1 Team Member

Basic$49/mo

Marked 'Most Popular'.

4 Team Members

Advanced$150/mo

Live Chat, 10 Team Members, User Friction Detection, Engagement Automations, Proactive Engagement Included, Advance Ticketing System, Automated Issue Resolution, Customer Risk Profiling, Customer Intelligence & Churn Prediction, Session Replay and Recording, Customer Surveys & Feedback, FAQ and Knowledge Base, Smart Escalation, Proactive AI Assistant

10 Team Members

Professional$299/mo

Live Chat, 20 Team Members, User Friction Detection, Engagement Automations, Proactive Engagement Included, Advance Ticketing System, Automated Issue Resolution, Customer Risk Profiling, Customer Intelligence & Churn Prediction, Session Replay and Recording, Customer Surveys & Feedback, Proactive AI Assistant, Dedicated Account Manager Access, Advanced Security Controls

20 Team Members, unlimited conversation capacity

Pay-as-you-goQuote

For businesses that scale dynamically; no fixed numeric rate given.

Usage-based, no lock-ins

Enterprise & CustomQuote

Quote-based; contact sales for pricing.

Unlimited scale, custom deployment

Save 20% with annual billing (toggle shown on pricing page).