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Totango

Revenue on Repeat·totango.com

Totango is an agile Customer Success Software platform that helps businesses design, run, measure, and scale their SaaS customer journey to retain and grow customers. It combines a customer success platform (Totango), an AI-powered customer intelligence engine (Unison), and a customer growth platform (Catalyst) to help post-sales teams manage customer experience, predict churn, and drive expansion revenue. The platform supports enterprise-grade data complexity, integrated frameworks, workflow automation, and AI-driven churn/expansion insights.

What it's for

Churn preventionRevenue growthCustomer onboarding and success managementCustomer health scoringExpansion opportunity identificationAccount hierarchy and multi-product customer management

Features 18

Account hierarchy management for multi-product businesses
AI-powered churn prediction and analysis
Bi-directional CRM/CSP integrations (Unison)
Custom AI model evaluation (Unison)
Customer engagement automation / digital programs
Customer goal tracking (Catalyst)
Customer health scoring / multidimensional health
Expansion opportunity identification
Expansion signals (Catalyst)
Generative AI Account Summary
Playbook designer (Catalyst)
Practitioner, contributor, and viewer seat access levels
Pre-built implementation frameworks
Real-time customer data integration and context
Slack and email alerts (Unison)
SSO and SCIM support
Team-based access control
Workflow automation for post-sales processes

At a glance

TypeWeb app

DeploymentCloud

PlatformsWeb

Forenterprise organizations, customer success teams, sales teams, SaaS businesses

CompanyTotango · 2010

Integrations

SlackSalesforceMS OutlookZendeskGmailHubSpot

Complianceself-reported

SOC 2GDPRISO 27001

Pricing

All listed plans (Totango Enterprise/Premier, Unison Standard/Custom AI, Catalyst Growth) are quote-based via 'Talk to sales'; no explicit prices are published. Additional seats, accounts, and email blocks can be added for an unspecified fee.

Totango EnterpriseQuote

Quote-based ('Talk to sales'); recommended tier

10 practitioner seats, 2,000 customer accounts, 5 teams

Totango PremierQuote

Quote-based ('Talk to sales')

20 practitioner seats, 3 viewer seats, 10,000 customer accounts, unlimited teams, 1 development instance

Unison Standard AI modelsQuote

Customizable with additional tiers, integrations, SSO, custom AI models; quote-based

3 customer tiers (segments), one bi-directional CRM/CSP integration

Unison Custom AI modelsQuote

Customizable with additional scored accounts, new segment/outcome models, EDA, ingest volume; quote-based

6-month model evaluation

Catalyst GrowthQuote

Quote-based ('Talk to sales')

2,500 customer accounts, up to 5 Salesforce custom objects