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TeamSupport

The Only AI-Native Platform for the Full Customer Lifecycle·teamsupport.com

TeamSupport is a B2B customer operations platform that connects customer support, success workflows, account context, and risk intelligence to help companies protect retention and grow revenue. It includes support ticketing, messaging and live chat, customer playbooks, and AI-powered insights that surface account health and churn risk signals. The platform is built specifically for B2B technology companies managing ongoing post-sale customer relationships.

What it's for

Customer support ticket managementCustomer success workflow managementChurn risk detection from support patterns and sentimentAccount-level health scoring and risk intelligenceOnboarding and time-to-value trackingRenewal and expansion signal detectionOmnichannel supportSelf-service support via knowledge baseLive chat and messaging with customersAI-assisted ticket triage and response

Features 18

Account-level health scoring
AI Ticket Assist Agent
AI Triage Agent
AI-powered insights and analytics
API access with authenticated requests
Automation
Broadcast messaging
Churn risk signal detection
Custom Fields
Customer Distress Index (predictive sentiment measure)
Customer playbooks
Customer Portal
Kevin AI productivity agent
Knowledge Base / self-service support
Messaging & live chat
Omnichannel support
SAML-based single sign-on
Support ticketing

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

ForB2B SaaS companies, software vendors, technology businesses, companies with 50 to 5,000 employees

CompanyTeamSupport LLC · 2008

Complianceself-reported

GDPRCCPAHIPAASOC 2

Pricing

Listed plan prices ($45/$65/$85 per month) are billed annually per-month equivalents; the actual yearly charge is not stated. Many features (training, data import, messaging, insights, broadcast messaging) are priced separately as add-ons or one-time fees that vary somewhat by plan.

Starter$45/mo · billed annually

Billed annually at this per-month rate. Basic training $2,000 one-time; TS-assisted data import $1,000 per 5,000 records; self-serve data import complimentary; MLC basic training $750; additional professional services $250/hr; messaging & live chat available as add-on at $15/month/agent.

Max 5 users

Professional$65/mo · billed annually

Billed annually at this per-month rate. Basic training $1,500 one-time; TS-assisted data import $1,000 per 5,000 records; self-serve data import complimentary; MLC basic training $750; additional professional services $200/hr; messaging & live chat available as add-on at $15/month/agent.

Unlimited users

Scale$85/mo · billed annually

Billed annually at this per-month rate. Basic training $1,000 one-time; TS-assisted data import $1,000 per 5,000 records; self-serve data import complimentary; MLC basic training $750; Insights setup $1,000; additional professional services $175/hr; messaging & live chat available as add-on at $15/month/agent.