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Autotask PSA

Do More with AI-Powered Service Delivery.·datto.com

Autotask PSA is Datto's professional services automation platform, described as an all-in-one business operating system for IT service providers. It gives managed service providers (MSPs) a unified view of quotes, contracts, services, projects and payments. It includes Cooper Copilot, an AI assistant that produces smart ticket summaries, drafts customer communications, and documents resolutions. It integrates with Datto RMM and Microsoft Teams and offers a client portal for end customers.

What it's for

Manage IT business operations from a single platformSimplify quoting and quote managementManage contracts, projects and paymentsSummarize and document support tickets with AIPrioritize tickets using an impact and urgency matrixGive clients a self-service portal to track service requests

Features 16

AI-powered service delivery via Cooper Copilot
Client Portal (rebuilt, mobile responsive, multi-language support)
Contract management
Document Manager
Impact and Urgency Matrix for standardized ticket priority mapping
Integration with Datto RMM
Integration with Microsoft Teams for workflow rule notifications
Multi-Contract Update Wizard for bulk contract updates
Payment management
Project management
Quote management
Smart Resolution Summary (AI documentation of resolutions)
Smart Ticket Summary (AI ticket summarization)
Smart Writing Assistant (AI-drafted customer communications)
Unified view of IT operations and service delivery
VSA 10 remote control directly from Autotask tickets

At a glance

API

TypeWeb app

ForManaged Service Providers (MSPs), IT professionals, IT teams

CompanyDatto

Integrations

Microsoft TeamsMicrosoft 365

Resources

Docs

Pricing

Exact pricing is not publicly listed; prospective MSP partners are asked to request pricing or contact sales, and pricing is customizable per partner.