SysAid

ITSM software for IT teams ready to move from reactive to proactive·sysaid.com

From $89/user/mo · Self-hostable See pricing ↓

SysAid is an AI-powered IT Service Management (ITSM) and help desk platform that manages incidents, requests, changes, problems, assets, and knowledge for IT teams. It includes AI Copilot chatbots, an AI Agent Builder, automation and workflow tools, asset/license management, and reporting and analytics. The platform is offered as a cloud (SaaS) service with an on-premise option and integrates with a large range of third-party tools.

What it's for

Managing IT incidents, requests, changes, and problemsAutomating repetitive IT support tasks with AISelf-service portal for employee requestsIT asset and license managementRemote support and remote control of devicesBuilding and deploying custom AI agents for IT workflowsTracking SLAs and generating BI analytics/reportsSoftware license utilization tracking to reduce spend

Features 20

AI agent builder
AI agents
AI security and governance controls
Automations
Change management
CMDB
Incident management
IT asset management
Knowledge management
License manager
Multi-channel service requests
Problem management
Remote support
Reporting and analytics
Request management
Service catalog management
Service level management
SysAid Copilot for agents
SysAid Copilot for end users
Workflow designer

At a glance

free trialself-hostableAPI

TypeWeb app

DeploymentHybrid

PlatformsWeb

ForIT teams, IT admins, Service Management leaders, MSPs

CompanySysAid Technologies Ltd. · 2002

Integrations

QlikGFIAnthropic ClaudeMicrosoft TeamsWorkatoOpenAISplashtopLansweeperAWSAzure OpenAI Services

Complianceself-reported

SOC 2 Type IICCPACloud Security Alliance (CSA)GDPRISO 27018DPAISO 27017ISO 27001

Resources

Docs

Pricing

Exact pricing depends on number of agents/users and assets managed; both plans require contacting sales for a final quote.

Professional$89/user/mo

Displayed price requires contacting sales for a formal quote ('Get a quote').

250 managed assets included; 100K Workato integration credits; 2 years storage retention

EnterpriseQuote

Custom quote via sales contact.

Starting at 20 agents; 7 years storage retention; 300K Workato credits