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DeskDay

Intelligent PSA for Modern MSPs and IT teams·deskday.com

DeskDay is a Professional Services Automation (PSA) and ticketing platform built for managed service providers (MSPs) and IT teams. It combines a chat-based service desk with multi-channel end-user support (Microsoft Teams, email, web, desktop, and mobile), workflow automation, and an AI agent called Helena that assists technicians with replies, sentiment analysis, and guided resolutions. The platform also includes project management, billing and invoicing, timesheets, SLA management, and reporting in a single system.

What it's for

Manage and resolve support tickets via chatAutomate ticket routing and SLA trackingTrack billable hours with automated timesheetsManage customer contracts and invoicingRun projects with real-time monitoring and team collaborationGenerate customizable reportsSend multi-channel customer announcementsPerform rule-based quality assurance on tickets and projects

Features 22

50+ customizable reports
AI agent (Helena) for drafting replies, sentiment analysis, and guided resolutions
Automated time tracking across touchpoints
Chat-based ticketing
Contract management
Customer application for 3-click ticketing
Customer feedback capture
Customer onboarding with Office 365 integration
Email ticketing
Invoicing
Multi-assignee ticket scheduling
Multi-channel customer announcements (Email, Chat, Text)
Multi-factor authentication
Project management with unified conversation tracking
Real-time chat with customers
RMM integrations (N-able N-central, NinjaOne, Level)
Rule-based quality assurance for tickets and projects
SLA management
Ticket and project timelines
Ticket checklists
Ticket health monitoring
Timesheets

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb, Windows, macOS, iOS, Android

ForMSPs (managed service providers), IT teams, small to medium-sized MSPs

CompanyDeskDay Inc

Integrations

NinjaOneDattoN-able N-centralLevelQuickBooks OnlineXeroHuduMicrosoft TeamsOffice 365

Resources

Changelog

Pricing

Pricing is per tech/seat per month. Standard plan: $79/month billed monthly or $59/month billed annually. Enterprise plan: $499/month requires annual commitment, includes 5 seats plus $69 per additional seat. All plans include a 14-day free trial with no credit card required, and free data migration.

Standard Plan$79/user/mo

$79/tech/month billed monthly, or $59/tech/month billed annually (25% savings). A $800 one-time onboarding fee applies to the Standard plan (waived for annual billing with a minimum of 2 licenses).

Minimum 2 seats required on monthly billing; no minimum seat requirement on annual billing. Custom support mail address up to 5.

Enterprise Plan$499/user/mo · billed annually

$499/month requires an annual commitment; sign-up is via sales contact. Onboarding support (20 hours) is included/waived for this plan.

Includes 5 seats; $69 per additional seat.

Save 25% when billed annually, described as effectively 3 months free compared with monthly pricing.