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Auvious
AI-powered video calls, cobrowsing, and real-time customer engagement for contact centers.·auvious.com
Auvious provides enterprise-grade video communication and cobrowsing solutions for contact centers, built on WebRTC so customers can connect face-to-face directly from their browser without downloads or plugins. It integrates directly into leading CX/CRM platforms to enable click-to-video, click-to-call, cobrowsing, screen sharing, chat escalation, and appointment scheduling. Additional capabilities include AR guidance, AI-driven video snapshot insights, video transcription and summarization, session recording, secure file transfer, and consent management.
What it's for
Launching one-click inbound video interactions from any CX/CRMOne-click inbound audio/voice interactionsCobrowsing specific web pages with customers via secure PINScreen sharing browser windows or full desktop via PINEscalating chat interactions to cobrowse or video callsLetting customers schedule appointments with the contact centerProviding AR guidance and annotations during video sessionsCapturing AI-driven insights from a customer's video feedAutomatically transcribing and summarizing video interactionsRecording and playing back sessions with customer-controlled storageSecure file transfer during live interactionsCollecting consent via built-in consent forms
Features 17
- AI Vision snapshot insights from customer video
- Appointments management
- AR Guidance & Annotations
- Authentication
- Chat with escalation to cobrowse or video
- Click-to-Call widget for one-click inbound audio interactions
- Click-to-Video widget for one-click inbound video interactions
- Cobrowse with secure PIN code sharing
- Consent Forms
- Recording & Playback (Bring Your Own Storage)
- Reporting
- Scheduling widget for booking appointments
- Screen Share of web pages, browser windows, or desktop
- Secure File Transfer
- Security features built on latest industry encryption standards
- Standalone API for custom application integration
- Video Transcript & Summarization
At a glance
API
TypeWeb app
DeploymentCloud
PlatformsWeb
Forcontact centers, enterprises
Integrations
Genesys CloudTalkdeskNICEVerintFive9RingCentral
Complianceself-reported
GDPRHIPAAISO 27001SOC 2