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SightCall

Augmented Reality (AR) Remote Visual Support Platform·sightcall.com

SightCall is an enterprise remote visual support platform that connects experts, technicians, and customers through live AR-enhanced video. It lets teams diagnose and resolve issues in real time, capture frontline expertise as reusable knowledge, and apply AI-powered visual inspection, without requiring on-site visits. The platform includes Remote Visual Support, Insights, and Xpert Knowledge modules, plus asynchronous evidence collection via SightCall Snap.

What it's for

Remote video diagnosis and troubleshooting for field techniciansLevel 1/Level 2 customer support issue resolution via videoRemote insurance loss adjustment and damage assessmentAsynchronous photo/video evidence collection for insurance claimsHIPAA-compliant remote medical device installation and clinical assistanceCapturing frontline expert knowledge into reusable training tutorialsRemote factory acceptance testing (FAT)

Features 19

Admin portal for user and use-case configuration
AI face blur (feature listed, no automatic face blurring in current Xpert Knowledge version)
AI-generated step-by-step multimedia tutorials (Xpert Knowledge)
API connectors for CRM/FSM/CCaaS integration
AR annotations and real-time guidance
Async photo and video sharing (Snap)
Barcode scanner (QR Code, Labels, Data Matrix)
Computer vision for defect detection and parts recognition
Geolocation and timestamping of captured media
Live HD video (one-way/two-way)
Media sharing from device gallery
Multi-party video calls
Multi-tenant secure architecture with data isolation
OCR for serial numbers, gauges, meter readings
Pre-call system checks and waiting room
Real-time voice-to-text translation
Remote camera control (front/back)
Reporting dashboards and audio transcription
Screen sharing / screencast

At a glance

API

TypeWeb app

DeploymentCloud

PlatformsWeb, iOS, Android

Forenterprise service organizations, field service teams, customer service teams, insurance claims handlers, healthcare/telehealth providers

CompanySightCall · 2008

Integrations

SalesforceMicrosoft Dynamics 365ServiceNowSAPGoogle GeminiNICEGenesysFive9OdigoZendeskServiceMaxAccentureGuidewireCotalityCCCMunich ReRDTRealWearVuzix

Complianceself-reported

SOC 2 Type IISOC 3CSA STAR Level 1HIPAAGDPRCCPACPRA

Pricing

No public prices are listed; all tiers (Snap, Remote Visual Support, Xpert Knowledge) direct visitors to 'Get in touch' for enterprise quotes.

SightCall SnapQuote

No public pricing; 'Get in touch' for quote.

Remote Visual SupportQuote

No public pricing; 'Get in touch' for quote.

Xpert VISION Platform (Xpert Knowledge)Quote

No public pricing; 'Get in touch' for quote.