BoldDesk is unclaimed —

BoldDesk

AI-powered customer service software that resolves, not just deflects·bolddesk.com

BoldDesk is an AI-first customer service and help desk platform from Syncfusion that helps businesses manage support tickets, automate workflows, build self-service knowledge bases, and support customers across multiple channels. It combines ticketing, live chat, omnichannel messaging, knowledge base, task management, and AI agents/copilot in a single plan. The platform also offers free, assisted data migration for teams switching from tools like Zendesk or Freshdesk.

What it's for

Email ticketingShared inbox managementMulti-brand help deskInternal help desk / IT supportTrouble ticketingEmbedded help widgetsMobile help deskComplaint managementEnterprise help deskWeb-based help deskTicket managementCustomer self-service portalTask management for tickets

Features 19

Advanced reporting and custom dashboards
AI Agent for agents (drafts and closes tickets)
AI Agent for customers (autonomous self-service)
AI Copilot for agents (reply suggestions, tone rewrites, thread summaries)
AI Smart Actions via API and MCP
Client/customer self-service portal
Contact management (CRM)
Free data migration and onboarding from other help desks
Knowledge base and self-service portal
Live chat support
Mobile apps for agents
Multilingual help desk and knowledge base
No-code workflow automation (routing, escalations, approvals, follow-ups)
Omnichannel messaging (email, WhatsApp, Instagram, SMS, Facebook)
REST APIs and webhooks
Role-based access control and audit logs
SSO/SAML and IP restrictions
Task management for breaking tickets into sub-tasks
Ticketing system with SLA management

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb, Windows, macOS, Android, iOS

Forstartups, small businesses, enterprises, customer support teams, IT support teams, SaaS companies, internal service teams

CompanySyncfusion

Integrations

WhatsAppInstagramFacebookOffice 365Stripe

Complianceself-reported

SOC 2GDPRHIPAAPCI DSSNIST 800-53TX-RAMP Level 2

Resources

Docs

Pricing

Prices shown are billed yearly; the monthly figures displayed are annual-billing equivalents (e.g. $99/month for 5 agents equals $1,188 billed yearly). Per-agent rate decreases with plan size, from $20/agent at 5 agents down to $10/agent at 100+ agents. Includes a 15-day free trial with no credit card required and a 30-day money-back guarantee.

BoldDesk (All Inclusive) – 5 Agents$99/user/mo · billed annually

Billed yearly; price is the monthly-equivalent shown for annual billing.

Includes 5 agents

BoldDesk (All Inclusive) – 25 Agents$349/user/mo · billed annually

Billed yearly; price is the monthly-equivalent shown for annual billing.

Includes 25 agents

BoldDesk (All Inclusive) – 50 Agents$499/user/mo · billed annually

Billed yearly; price is the monthly-equivalent shown for annual billing.

Includes 50 agents

BoldDesk (All Inclusive) – 100 Agents$999/user/mo · billed annually

Billed yearly; price is the monthly-equivalent shown for annual billing; the plan also scales for teams up to 1,000+ agents.

Includes 100 agents

Eligible startups may get a free year of BoldDesk.