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Helply

A complete helpdesk, rebuilt from the ground up for AI.·groovehq.com

Helply is an AI-native customer support platform combining a full helpdesk (shared inbox, messaging, knowledge base, analytics, customer records, workflows) with AI agents that investigate, resolve, and take action across customer conversations. It supports channels including email, live chat, Slack, Microsoft Teams, SMS, and WhatsApp, and connects to business tools so AI agents can act on customer data. The product was previously known as Groove before being rebuilt around AI agents working alongside human support teams.

What it's for

Resolve customer support tickets end-to-end with AI agentsDetect churn risk from conversations and usage signalsSurface expansion/upsell revenue signals from support conversationsTriage and cluster product bugs and feature requestsKeep knowledge base content current automaticallyProvide 24/7 customer support coverageAssist human agents with drafting replies and investigating issuesMigrate from other helpdesk platforms while retaining knowledge and customer context

Features 14

AI Assist agent to help human agents draft replies and investigate
AI Background Agents (Churn, Knowledge, Revenue, Feature Request, Insights)
AI Support Agent for customer-facing resolution across channels
Analytics and reporting
Custom Background Agent creation for specific workflows
Customer and account records
Integration with CRM, data, and productivity tools
Knowledge base
Messaging and live chat
Migration support from other helpdesk platforms
Omnichannel support: Slack, Microsoft Teams, Discord, Telegram, WhatsApp, Phone & SMS, Email, Chat Widget
Permission-based AI actions with logging
Shared inbox and ticketing
Workflow automation

At a glance

free trial

TypeWeb app

DeploymentCloud

PlatformsWeb

Forcustomer support teams, B2B support teams, B2C support teams, businesses migrating from other helpdesk platforms

CompanyHelply, Inc.

Integrations

ConfluenceSnowflakeTelegramChatGPTDiscordGongJiraClaudeBigQueryStripeCursorMixpanelMCPMicrosoft TeamsSalesforceSlackWhatsAppPostHogShopifyNotionLaunchDarklyHubSpotLinear

Pricing

Every plan includes unlimited users; the bill scales with AI work (credits) rather than seats. Plans start at $49/month, with a block of AI credits included (draft=1 credit, lookup=4, full investigation=12). Enterprise pricing is quote-based.

Plans from $49/month$49/mo

Entry-level pricing starts at $49/month; exact higher-tier plan names/prices are not listed, only that plans 'start at $49'.

Unlimited users on every plan; billing scales with AI work done, not headcount.

EnterpriseQuote

Custom quote-based pricing via 'Get a quote' CTA; no numeric price stated.