Freshdesk is unclaimed —

Freshdesk

AI-powered platform for modern customer service·freshworks.com

Freshdesk is an AI-powered customer service platform that combines ticketing, a shared inbox, a customer self-service portal, and Freddy AI agents to help support teams resolve queries faster. It offers guided AI rollout, agent productivity tools like AI Copilot, and analytics to track service performance. The platform is built to scale from small support teams to enterprise-grade customer service operations.

What it's for

Launch email AI agents that understand customer intent and take action to resolve ticketsBring customer history and AI together in one workspace for agentsGive agents an AI Copilot to prioritize work and recommend next stepsSpot trends and uncover root causes with AI-driven insightsConnect customer data into everyday workflows via MCP for automated support

Features 19

Allowed domains and IP whitelisting
Audit logs
Custom dashboards and reporting
Customer self-service portal with knowledge base
External collaborator access
Freddy AI Agent for automated email resolution
Freddy AI Copilot for agent productivity assistance
Freddy AI Insights for trend and root-cause analytics
Freshworks Marketplace app integrations
Intelligent and skill-based ticket routing
MCP-based connection of AI tools and apps to bring customer data into workflows
Multilingual helpdesk configuration
Multiple SLA policies
Out-of-the-box analytics and reporting
Roles and permissions management
Sandbox environment (Enterprise)
Shared team inbox for email collaboration
Threads and tasks for internal ticket collaboration
Ticketing system with intelligent prioritization and assignment

At a glance

free trial

TypeWeb app

DeploymentCloud

PlatformsWeb

CompanyFreshworks Inc

Integrations

Freshworks Marketplace

Pricing

Prices shown are per agent/month when billed annually; a monthly billing option exists with a toggle but its exact monthly (non-annual) price is not shown. A 14-day free trial gives instant access to the Enterprise plan; a credit card is needed to continue after the trial ends.

Growth$19/user/mo · billed annually

Price shown is per agent/month, billed annually.

Freddy AI Agent includes first 500 sessions

Pro$55/user/mo · billed annually

Most popular plan; price shown is per agent/month, billed annually.

Freddy AI Agent includes first 500 sessions

Enterprise$89/user/mo · billed annually

Price shown is per agent/month, billed annually.

Freddy AI Agent includes first 500 sessions

Save 20% when billed annually.

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