HelpDesk is unclaimed —

HelpDesk

AI-powered ticketing software for customer service teams·helpdesk.com

HelpDesk is AI-powered ticketing software that gathers customer messages from email, contact forms, live chat, Messenger, WhatsApp, and SMS into one shared inbox. It automates routine work with rules and AI, including an AI Agent that can resolve routine questions before they become tickets, and helps agents resolve up to 10x more cases. It is used by more than 13,000 customer support experts worldwide.

What it's for

Managing customer support tickets from a shared inboxAutomating ticket routing, assignment, and prioritizationResolving routine customer questions with an AI AgentCollaborating on tickets with teams, private notes, and collision detectionTracking support performance with reports on volume, response time, resolution time, and CSATConnecting support to CRM and ecommerce tools via workflows and APIMigrating from another ticketing systemRunning an internal IT help desk alongside customer support

Features 18

AI Agent that resolves routine questions before they become tickets
AI Copilot with reply suggestions and text enhancements
Automated tag suggestions
Automation rules for ticket assignment, tagging, prioritization, and follow-up
Canned responses and automation templates
Collision detection and private notes for team collaboration
Custom domain, reply address, and email template builder
Custom fields and configurable tags
Free migration assistance from another ticketing system
Language detection and routing
Performance reports on ticket volume, response time, resolution time, and CSAT
Role-based teams (agent, admin, viewer)
Shared inbox combining email, live chat, Messenger, WhatsApp, and SMS
SLA management and prioritization
SSO via SAML 2.0 and audit log (Enterprise)
Ticket summaries showing main issue, progress, and next steps
Two-factor authentication
Workflows connecting to CRM, ecommerce, and other tools via predefined actions, webhooks, and API

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb, Windows, macOS

Forsmall businesses, scaling/growing teams, enterprise organizations, IT help desk teams, SaaS companies

CompanyText, Inc. · 2023

Integrations

LiveChatChatBotHubSpotGitHubSalesforceJiraShopifyWebflowSlackWordPressWooCommerceKlaviyoContact Form 7ZapierClaudeChatGPT

Complianceself-reported

SOC 2GDPRCCPAPCI DSSData Privacy FrameworkWCAG 2HIPAA

Resources

Docs

Pricing

Essential and Growth prices are per user/month; Enterprise is custom/quote-based. Annual billing lowers the per-user rate versus monthly billing.

Essential$25/user/mo

For small teams earning their first revenue from tickets. $19/user/mo billed annually or $25/user/mo billed monthly.

10 AI resolutions/month, 3 ticketing rules, 2 GB + 50 MB per user storage, 10,000 API calls/month

Growth$99/user/mo

For scaling teams that want tickets to drive revenue. $79/user/mo billed annually or $99/user/mo billed monthly. Marked 'Most Popular'.

200 AI resolutions/month, 10 ticketing rules, 15 GB + 100 MB per user storage, 20,000 API calls/month

EnterpriseQuote

Custom pricing; contact sales.

Custom AI resolutions and usage limits

Paying yearly saves up to 24% per user compared with paying month to month (e.g. Essential $19/mo instead of $25; Growth $79/mo instead of $99).