Zendesk is unclaimed —

Zendesk

Move beyond deflection. Deliver real resolutions.·zendesk.com

Zendesk is an AI-powered customer and employee service platform that unifies ticketing, messaging, live chat, voice, and a knowledge base with AI agents that resolve issues end-to-end. It offers a Resolution Platform combining AI agents, Copilot, quality assurance scoring, workforce management, and reporting/analytics across channels. The platform supports customer service, employee service, and contact center use cases and integrates with a marketplace of apps and partners.

What it's for

Messaging and live chatTicketingIT service managementKnowledge baseVoice supportEmployee service managementContact center operationsAutonomous AI agent issue resolution

Features 24

AI Action Builder
AI agents that resolve issues end-to-end
AI App Builder
AI Auto Assist
AI Intelligent Triage
AI Knowledge Base
AI Quick Reports
AI Writing Tools
Analytics and reporting dashboards
Approval workflows
Copilot AI assistant
Custom agent roles
Help center / knowledge base
IVR phone tree
Live chat and messaging
Omnichannel customer service
Quality assurance scoring for AI and human agents
Sandbox environment
Skills-based routing
Ticket routing
Ticketing system
Voice support
Workflow automation and triggers
Workforce management (forecasting, staffing, scheduling)

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

LanguagesEnglish, Spanish, Portuguese, French, German, Italian, Dutch, Japanese, Korean, Chinese

Forstartups, enterprises

CompanyZendesk · 2007

Integrations

Forethought

Complianceself-reported

SOC 2 Type IIISO 27001:2022ISO 27018:2019ISO 27701:2019ISO 27017:2015ISO 42001FedRAMP LI-SaaSCyber Essentials PlusCSA STAR AI Levels 1 & 2PCI-DSSHIPAAHDSISMAP

Resources

Pricing

Pricing page headline states 'Starting from $19/month'. Listed per-agent prices ($19, $55, $115) are shown as paid-yearly monthly rates; the Suite Enterprise + Copilot tier is quote-based via Sales. AI agent usage is billed per successful automated resolution beyond plan allowances; add-ons and usage-based features (e.g., App Builder, Action Builder, Voice) are billed separately. Supported payment currencies are USD, EUR, GBP, and BRL.

Support Team$19/user/mo · billed annually

Price shown as agent/month, paid yearly.

For teams that have outgrown a shared inbox and need core support essentials.

Suite Team$55/user/mo · billed annually

Price shown as agent/month, paid yearly. Marked 'Most Popular'.

For teams ready to unify support channels and automate resolutions with AI Agents.

Suite Professional$115/user/mo · billed annually

Price shown as agent/month, paid yearly.

For teams optimizing support operations with advanced automation and AI-driven insights.

Suite Enterprise + CopilotQuote

Quote-based; requires contacting Sales.

For teams needing advanced security, governance and the most proactive AI assistant.

20% off with annual billing compared to monthly billing.