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Clootrack

AI Super Agent that drives real business outcomes from voice of the customer·clootrack.com

Clootrack is an enterprise AI agent platform for Voice of the Customer (VoC) analytics that aggregates customer feedback from online and first-party sources, applies patented unsupervised AI thematic analysis, and delivers AI Decision Digests and dashboards to help teams act on customer experience issues. It offers over 1,000 data connectors, prebuilt and customizable analysis agents (e.g., NPS, Returns, Complaints, Contact Center agents), and a GenAI assistant called Genie for natural-language queries. The platform can be used as SaaS or self-hosted on a customer's Microsoft Azure cloud, and is aimed at large enterprises analyzing customer feedback for CX, product, and investment decisions.

What it's for

Voice of the Customer analyticsActionable consumer insights from raw customer dataCX competitive analysis / benchmarking against competitorsProduct CX insights and product innovationContact center analytics (call quality, agent performance, handle time)Purchase intent lead detection sent to CRME-commerce returns reductionNPS and CSAT improvementDue diligence and investment analysisMedia planning acceleration

Features 17

AI Decision Digests
Aspect-Based Sentiment Analysis
Automated noise and bot/spam removal
Custom connector building (within 4 days for API-supported sources)
Customizable AI Workflows
Flexible deployment: SaaS or self-hosted on customer's Azure cloud
Fully Managed Service (setup by data analysts)
Genie GenAI Chatbot
Market & Competitor Analysis
MCP access for connecting AI tools (Claude, ChatGPT, Copilot) to VoC data
Multi-level, drill-down Reports
Multimodal (text and voice) data support
PII removal before storage
Prebuilt analysis agents (NPS, Returns, Complaints, Star Rating, Contact Center QA/AHT, Due Diligence, Media Planning, Growth Research, Leads, Product Innovation, Custom VOC Agent)
Price & Assortment Intelligence
Unified VoC Data across 1,000+ connectors
Unsupervised Thematic Analysis

At a glance

free trialself-hostable

TypeWeb app

DeploymentHybrid

PlatformsWeb

Forconsumer brands, SaaS companies, management consultants, private equity and hedge funds

CompanyClootrack

Integrations

SalesforceHubSpotZendeskFreshdeskTableauPower BIAmazon S3Azure Blob StorageGoogle Cloud StorageSFTPAzure MarketplaceGenesys AppFoundryMedallia Xchange

Complianceself-reported

GDPRHIPAAISO 27001

Pricing

No specific plan prices are stated. The FAQ states pricing is not seat-based and instead 'scales with the amount of data processed,' but no rate figures are given. SaaS offers a 'Start a Free Trial' option; self-hosted (on customer's Azure) requires 'Request Access'.