tawk.to
Free Live Chat Software for Your Website·tawk.to
tawk.to is a free, all-in-one customer communication platform that combines live chat, a shared omnichannel inbox, ticketing, a knowledge base, CRM, and a deal pipeline. It unifies channels such as web chat, WhatsApp, email, SMS, voice, and forms into one inbox, with AI-powered automated replies handling routine questions around the clock. Each conversation builds a full contact record covering profile details, deals, activities, and support tickets, and teams can also collect customer feedback through a public roadmap.
What it's for
Features 16
- Activities module for bookings and scheduling
- AI assist for instant automated answers
- Automations
- Changelog for shipped feature updates
- Contact profile enrichment (industry, location, socials)
- CRM with detailed contact records
- Customer feedback collection and public roadmap (Ideas portal)
- Knowledge base for self-service support
- Live chat widget with brand customization
- Multi-channel support: web, WhatsApp, email, SMS, voice, forms
- Multi-language AI answers
- Native apps for iOS, Android, macOS, and Windows
- One-line JavaScript install snippet
- Sales pipeline / deal tracking board
- Shared inbox across multiple channels
- Ticketing system with priorities, statuses, and assignees
At a glance
Integrations
Pricing
The pricing page did not display specific paid plan details; the platform is repeatedly described on the homepage as '100% Free' and 'Forever free'.
Described as forever free with no credit card required to set up.
No stated limits; described as '100% Free' and 'Forever free'