JivoChat is unclaimed —are you the owner?

JivoChat

All-in-one solution for customer service·jivochat.com

$28–$56/mo · Free plan See pricing ↓

JivoChat is an omnichannel customer communication platform that brings live chat, WhatsApp, Instagram, Facebook, Telegram, Viber, email, and Apple Business Chat into a single application. It includes chatbots and an AI Agent that can resolve conversations automatically, plus tools for proactive visitor engagement, real-time visitor monitoring, and agent performance reporting. The service is accessible via a website chat widget, desktop applications, and mobile apps, with add-on modules for telephony, video calls, and marketing, and an API for custom integrations.

What it's for

Live chat support on websitesManaging WhatsApp, Instagram, Facebook, Telegram, Viber and email conversations in one placeAutomating FAQ responses with chatbots and an AI AgentProactively inviting website visitors to chat to increase conversionsMonitoring visitor activity in real timeTracking agent performance and response timesHandling sales calls and video calls with customersCollecting leads via offline/contact forms and callback requests

Features 22

AI Agent that automatically resolves up to 80% of conversations
AI Assistant using OpenAI technology to help agents write replies
Anti-spam protection
Apple Business Chat integration
Callback feature
Canned/ready answers
Chatbots for FAQs and lead capture
Customizable chat widget in 25 languages
Desktop, mobile and browser applications
GDPR consent form for personal data processing
Google Analytics integration
JivoChat CRM
Live chat widget for websites
Multi-agent chats and chat transfer between agents
Offline contact forms
Proactive chat invitations and pre-chat buttons
Real-time visitor monitoring with visitor info (IP, region, source)
Reporting on operator activity, response time and KPIs
Telephony Plus for call management
Video calls within the chat
WhatsApp, Instagram, Facebook, Telegram, Viber and email channel integration
Widget API, Webhooks API, Chat API and Bot API for developers

At a glance

free tierfree trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb, Windows, macOS, Linux, iOS, Android

LanguagesEnglish, Turkish, Spanish, Portuguese

CompanyLLC TECNOLOGY DISTRIBUTION LTDA

Integrations

ViberEmailWhatsAppApple Business ChatFacebookOpenAIInstagramTelegramGoogle Analytics

Complianceself-reported

GDPR

Resources

Docs

Pricing

Per-agent prices for Basic, Professional and Enterprise plans are shown only as the rate 'if billed annually'; no separate month-to-month rate is shown. VAT is not included and is calculated at checkout based on location. A calculator on the pricing page shows discount tiers (1 month: 0%, 3 months: 10%, 1 year: 30%) with an example figure of $54/agent/month, but it is not clear which plan that example refers to, so it was not used as a stated price.

FreeFree

Also labeled 'FREE' in the plan selector.

Includes 5 agents (a features comparison table elsewhere on the same page states 'up to 2' agents for this plan, so the exact seat limit is unclear)

Basic$28/user/mo · billed annually

Also labeled 'BASE' in the plan selector. 14-day trial period stated on plan card.

Up to 100 agents (per feature comparison table)

Professional$42/user/mo · billed annually

Also labeled 'PRO' in the plan selector. 14-day trial period stated on plan card.

Up to 100 agents (per feature comparison table)

Enterprise$56/user/mo · billed annually

Also labeled 'VIP' in the plan selector. Also offered via custom 'Order a calculation' quote option.

Unlimited agents (per feature comparison table)

3-month billing: 10% discount