EcholoN
EcholoN – comprehensive Service Management Software Suite·echolon.de
EcholoN is a modular Enterprise Service Management (ESM) and IT Service Management (ITSM) software suite covering ticketing, helpdesk, service desk, customer service, field service management, quality management and emergency management. It includes configuration management (CMDB), CMMS maintenance functionality, a workflow engine, a self-service portal, a knowledge base and a reporting tool, with interfaces for SAP and Active Directory integration. The suite can be deployed on-premises, as a cloud/SaaS solution, or as a fully managed service, and offers native Windows, web, iOS and Android clients. Customers can start with a simple ticket system and upgrade to higher editions via a license key while retaining all existing data and workflows.
What it's for
Features 20
- Active Directory role/rights integration
- CMMS maintenance software
- Configuration Management / CMDB
- Data integration
- Emergency management (Notfallmanagement)
- Field Service Management
- Helpdesk
- Hybrid deployment (on-premise, cloud/SaaS, managed service)
- IT Service Management (ITSM)
- Knowledge base
- License-key based edition upgrades with data/workflow retention
- Multiple native clients (Windows, Web, iOS, Android)
- Quality management
- Reporting tool
- SAP interface
- Self-Service Portal
- Service Desk
- Ticket system
- UCC / reachability solution
- Workflow Engine
At a glance
Integrations
Pricing
A starting license price of €5,000 is listed; exact pricing for cloud/SaaS or managed-service deployment requires contacting sales.
Starting price shown for a software license; final pricing requires contacting sales.