Vision Helpdesk
Simplify your customer support using Vision Helpdesk's customer service software tools: help desk software, satellite help desk, service desk & live chat software·visionhelpdesk.com
Vision Helpdesk is a customer service software suite comprising Help Desk, Satellite (Multi-Company) Help Desk, ITIL/ITSM-compliant Service Desk, and Live Chat products. It centralizes customer conversations across email, web portal, Twitter, Facebook, phone, and chat into a multi-channel ticketing system. The Satellite Help Desk lets organizations manage support for multiple companies, brands, or products from one centralized system while isolating each brand's data. The Service Desk product is PinkVERIFY-certified ITIL/ITSM compliant, offering CMDB, asset, incident, problem, change, and release management.
What it's for
Features 20
- Blabby staff collaboration tool
- Configuration Management Database (CMDB)
- Customer support survey
- Help desk automation
- Help desk gamification
- Help desk reporting
- Help desk ticket billing
- Help desk time tracking
- Incident, problem, change, and release management
- IT asset management
- IT service catalog and contract management
- ITIL/ITSM-compliant Service Desk (PinkVERIFY certified)
- Knowledgebase & forums
- Multi-channel ticket management (email, web portal, Twitter, Facebook, phone, chat)
- Multi-language help desk support
- Real-time multi-company live chat messaging
- Satellite Help Desk for managing multiple companies/brands/products from one system
- Self-service customer portal
- SLA rules and ticket escalation
- Task management
At a glance
Integrations
Complianceself-reported
Pricing
Pricing is per agent and varies by license type: SaaS Cloud, Download Recurring (self-hosted, billed monthly/annually), and Download One-Time (perpetual licence, self-hosted). One-time licences include 1 year of free support and updates; renewal after year 1 costs 20% of the total license cost per year. SaaS is available with data hosted in USA, UK, EU, or India.
SaaS hosted, available in USA/UK/EU/IN data centers.
SaaS hosted, available in USA/UK/EU/IN data centers.
SaaS hosted, available in USA/UK/EU/IN data centers.
SaaS hosted, available in USA/UK/EU/IN data centers.
SaaS hosted, available in USA/UK/EU/IN data centers.
Self-hosted, install on your own server; recurring billing.
Self-hosted, install on your own server; recurring billing.
Self-hosted, install on your own server; recurring billing.
Self-hosted, install on your own server; recurring billing.
Self-hosted, install on your own server; recurring billing.
Perpetual one-time licence per agent; self-hosted install; support/update renewal costs 20% of total license cost per year after year 1.
Perpetual one-time licence per agent; self-hosted install; support/update renewal costs 20% of total license cost per year after year 1.
Perpetual one-time licence per agent; self-hosted install; support/update renewal costs 20% of total license cost per year after year 1.
Perpetual one-time licence per agent; self-hosted install; support/update renewal costs 20% of total license cost per year after year 1.
Perpetual one-time licence per agent; self-hosted install; support/update renewal costs 20% of total license cost per year after year 1.
SaaS hosted, available in USA/UK/EU/IN data centers.
Self-hosted install; recurring billing.
Perpetual one-time licence per agent; self-hosted install.