Vivantio is unclaimed —

Vivantio

Service management for teams that demand more·vivantio.com

Vivantio is an ITIL-aligned IT service management and customer service platform offering incident, problem, change and service request management, asset management and CMDB, automation, a self-service portal, knowledge management, reporting, and CRM in a single licence. It also supports enterprise service management use across departments such as HR, Facilities, and Finance & Legal, with AI features for self-service, agent assistance, and management insight. The platform is delivered with onboarding by Vivantio's own professional services team, with most teams live in a few weeks.

What it's for

IT service management (incident, problem, change, service request)Customer service and support at scaleEnterprise service management across departmentsHR employee onboarding and formsFacilities and workplace requestsCompliance-led workflows for Finance & LegalGovernance, risk and audit (GRC)Asset and CMDB visibilitySelf-service ticket deflectionAutomated workflow and approval routing

Features 19

600+ integrations plus full API access
AI Assist: knowledge-grounded self-service answers and guided ticket intake
AI Enrich: agent-facing AI assistance
AI Optimize: management-level service insight
Asset Discovery (automatic device/estate mapping)
Business intelligence and reporting dashboards
CMDB and asset management
CRM with customer context
Digital self-service portal for ticket deflection
Full ITIL: incident, problem, change, and service request management
Knowledge Management
Multi-department / enterprise service management (IT, HR, Facilities, Legal)
Named, concurrent, and licence-pool licensing models
No-code automation for triggering and routing work
No-code customization of forms, fields and layouts
Personalized agent workspace
Service Catalog with structured request forms
Service Level Management (SLA tracking and breach alerts)
Workflow stages, routing and approvals

At a glance

API

TypeWeb app

DeploymentCloud

PlatformsWeb

ForIT teams, customer service teams, MSPs and IT service providers, software vendors (ISVs), HR teams, Facilities teams, Finance & Legal teams, GRC teams

CompanyVivantio

Complianceself-reported

HIPAASOC 2ISO 27001Cyber Essentials+

Pricing

Published price band is $49–$99 per agent per month, billed annually (also shown as £35–£75 GBP per agent/month). Exact price requires a custom quote based on licence type (named, concurrent, or pool) and applicable volume, education, or non-profit discounts. All features are included at every price point; there are no tiered plans or add-on fees.

VivantioQuote

Stated as $49–$99 per agent per month, billed annually (also shown as £35–£75 GBP). A custom quote is required for the exact price based on licence mix (named, concurrent, pool) and applicable discounts.

Pricing applies to technical agents only; end users, requestors and self-service portal customers require no licence

Volume discount starting at 15 agents, scaling up to 40% off at enterprise volumes