FreeScout is unclaimed —

FreeScout

Best open source help desk: Zendesk & Help Scout alternative·freescout.net

FreeScout is a lightweight, free open source help desk and shared inbox application built with PHP (Laravel framework). It centralizes customer conversations from multiple channels such as email, WhatsApp, Telegram, Facebook, Slack, and live chat into one place. It is designed as a self-hosted alternative to Zendesk and Help Scout, deployable even on shared hosting.

What it's for

Manage customer support conversations across email, WhatsApp, Telegram, Facebook, Slack and live chat in one shared inboxTrack and resolve support tickets with unlimited agents and mailboxesBuild a knowledge base and end-user portal for customersAutomate workflows and enforce SLAsMigrate from other help desks to FreeScoutCollect customer satisfaction ratingsSend SMS tickets via TwilioTrack time spent on support tickets

Features 38

API and Webhooks
Auto replies and internal notes
Automatic refreshing of conversation list
Collision detection when two agents open the same conversation
CRM and customer data enrichment
Dark mode
Export conversations
Forwarding and merging conversations
IP restriction and reCAPTCHA
Kanban boards
Keyboard shortcuts and mentions
Knowledge base and end-user portal
LDAP integration
Meilisearch-powered faster search
Mobile-friendly interface
Moving conversations between mailboxes
Multichannel support: email, WhatsApp, Telegram, Facebook, Slack, live chat
Multilingual UI
Pasting screenshots from clipboard into replies
Push notifications
Real-time reports
S/MIME & PGP encryption
SAML SSO and OAuth/social login for agents
Satisfaction ratings and tags
Saved replies and email commands
Screen reader accessibility support
Seamless email integration with modern Microsoft Exchange authentication
SMS and Telegram notifications
Spam filter
Starred conversations and following conversations
Time tracking and custom fields
Unlimited support agents, tickets, and mailboxes
Wallboards
Web installer
White-labeling and custom folders
WooCommerce and Easy Digital Downloads integration
Workflows & SLA
Zapier and Make integrations

At a glance

free tieropen sourceself-hostableAPI

TypeWeb app

DeploymentSelf-hosted

PlatformsWeb, macOS

LanguagesEnglish, Catalan, Arabic, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Kazakh, Korean, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Spanish, Slovak, Slovenian, Swedish, Turkish, Ukrainian

Integrations

WhatsAppTelegramFacebookSlackTwilioLDAPSAML SSOJiraWooCommerceEasy Digital DownloadsRocket.ChatZapierMakeMeilisearchMicrosoft ExchangeG SuiteMicrosoft 365

Complianceself-reported

GDPR

Pricing

The core FreeScout application is free and self-hosted. Additional modules are sold separately through a marketplace, and pricing for the fully managed cloud hosted version is not stated on these pages.

Free (self-hosted)Free

Self-hosted, free and open source core application.

Unlimited support agents, tickets, and mailboxes

Cloud HostedQuote

Fully managed cloud hosted version of FreeScout; pricing not shown on these pages.