libredesk is unclaimed —

libredesk

The open-source customer support desk. Self-hosted and free.·libredesk.io

Libredesk is a free and open-source omnichannel customer support desk that combines live chat, email, and other channels into a single shared inbox. It is deployed as a single binary or Docker container, backed by PostgreSQL and Redis, and can be self-hosted on your own server. It includes an AI assistant, agent copilot, a help center/knowledge base, automation rules, CSAT surveys, SLA management, and granular role-based permissions.

What it's for

Manage live chat and email conversations from a single unified inboxEmbed a real-time live chat widget on a websitePublish a searchable multi-language knowledge base (help center)Automatically answer chat conversations using an AI assistant grounded in the knowledge baseDraft replies and summarize conversations with an agent copilotAutomate tagging, assignment, and routing of conversations based on conditionsSend automated CSAT surveys after conversations closeTrack and get alerted on SLA response-time breachesAssign incoming conversations automatically based on agent capacity or criteriaCreate custom roles with per-action permissions for teams and agents

Features 18

Activity logs tracking agent and admin actions
Agent copilot for drafting replies and summarizing conversations
AI assistant that answers live chat conversations from the knowledge base
AI-assisted rewriting of responses for tone/professionalism
Auto assignment of conversations based on agent capacity or criteria
Automation rules triggered on conversation events
CSAT surveys and analytics (response times, resolution rates, agent activity)
Custom attributes for contacts or conversations
Embeddable live chat widget
Granular role-based permissions with custom roles
Help center / searchable multi-language knowledge base
HTTP/JSON APIs and webhooks for custom integrations
Macros for saved replies with tagging and assignment actions
Omnichannel inbox combining live chat and email
SLA management with breach notifications
SSO login support (Google, Microsoft, OIDC)
Tags, custom statuses, and conversation snoozing
WhatsApp support via Meta Cloud API (coming soon)

At a glance

free tieropen sourceself-hostableAPI

TypeWeb app

DeploymentSelf-hosted

PlatformsWeb, Windows, macOS, Linux

Companylibredesk

Integrations

GoogleMicrosoftMeta Cloud APIRailway

Resources

Docs

Pricing

Fully free and open source with no paid tiers; the vendor states 'every feature is included'. A managed hosted version is not offered directly, but Railway provides a one-click deploy option for those who don't want to run their own server.

Self-hostedFree

Free and open source; self-host on your own server. No paid tiers exist.