SupportPal is unclaimed —

SupportPal

Smart Self-Hosted, On-Premise Help Desk Software·supportpal.com

SupportPal is a self-hosted, on-premise help desk software that brings customer support requests from email, web, API, help widget, phone, SMS and social media into a single shared team inbox. It includes a self-service knowledge base, multi-brand and multilingual support, workflow automation tools such as macros and canned responses, and reporting/analytics. The software is licensed for installation on the customer's own servers rather than offered as hosted SaaS.

What it's for

Centralizing support requests from multiple channels into one shared inboxOffering self-service knowledge base articles to reduce ticket volumeManaging support for multiple brands from a single installationProviding multilingual customer supportAutomating repetitive support workflows with macros, canned responses and follow-upsEnforcing SLAs with business-hours-based ticket due timesCollecting customer feedback and analyzing support performanceMigrating ticket history from other help desk systems

Features 24

Automated system health checks
Automated ticket escalation rules
Branding and interface template customization
Canned responses for common replies
Custom reports framework
Customer feedback forms and satisfaction reporting
Email-to-ticket conversion
Embeddable customizable help widgets
Facebook wall post/message to ticket conversion
Light and dark operator panel modes
Macros for grouped ticket actions
Multi-brand support from a single installation
Multilingual interface and content translation
One-click system update tool
Plugin system and marketplace add-ons
REST API for ticket management
Scheduled ticket follow-ups
Self-service knowledge base with commenting
SLA plans with business-hours based due times
Trash can for recovering deleted tickets (30 days)
Twilio-based phone, SMS and WhatsApp support
Two-factor authentication (2FA) for operators and users
Unified ticket inbox across channels
Web ticket submission with custom fields

At a glance

free trialself-hostableAPI

TypeWeb app

DeploymentSelf-hosted

PlatformsWeb

LanguagesEnglish, Spanish

CompanySupportPal Limited

Integrations

BlestaGoogle TranslateSlackWHMCSWooCommerceLDAPSAMLTrackingTimeZapierTwilioFacebookAlgoliaMicrosoftSteamPusher

Resources

Docs

Pricing

Prices exclude VAT for UK customers. Only two license options are offered (Monthly and Annually), both self-hosted with no user/ticket limits.

Monthly$29.95/mo

Additional brands cost $9.95/month each; further add-on charges apply for removing 'powered by' branding, multiple IP licensing, and remote desktop support sessions.

One brand included; additional brands $9.95/month each

Annually$25/mo · billed annually

Additional brands cost $99.95/year each; advertised as including 2 months free compared to paying monthly.

One brand included; additional brands $99.95/year each