Chatwoot is unclaimed —

Chatwoot

The modern customer support tool for your business·chatwoot.com

Chatwoot is an AI-powered, open-source customer support platform that can be self-hosted or used via the vendor's cloud. It lets teams manage conversations across live chat, email, WhatsApp, Facebook, Instagram, Telegram, LINE, SMS and voice calls from a single inbox. It includes a built-in AI assistant (Captain) for automated responses and agent copiloting, plus a customizable knowledge base/help center.

What it's for

Managing omnichannel customer support conversations in one inboxAdding a customizable live chat widget to a websiteEngaging customers over WhatsApp with rich content messagesBuilding a self-service knowledge base / help center with custom portalsAutomating responses and reducing support volume with an AI agentMaking and receiving phone calls (Twilio or WhatsApp Calling) inside the support inboxExtending the platform with custom integrations via the API

Features 21

AI assistant (Captain) for automated customer responses
AI-powered help center search
Auto-assignment of conversations
Automatic call recording and logging
Automation rules
Business hours and auto-responder
Canned responses
Conversation transcripts
Copilot agent reply suggestions
Custom domain with auto-generated SSL certificate for help center
Customizable live chat widget
Help center / knowledge base with multiple portals
Labels and command bar
Multi-lingual support with translation
Omnichannel inbox (live chat, email, WhatsApp, Facebook, Instagram, Telegram, LINE, SMS, TikTok)
Private notes and @mentions
Reports (CSAT, agent, team, label, inbox reports)
SSO/SAML and audit logs (higher plans)
Teams for collaboration
Voice channel with Twilio Voice and WhatsApp Calling
Webhooks and API channel for custom integrations

At a glance

free tierfree trialopen sourceself-hostableAPI

TypeWeb app

DeploymentHybrid

PlatformsWeb, Android

CompanyChatwoot Inc.

Integrations

TwilioWhatsAppFacebookInstagramTelegramLINESlackDialogFlowWordPressWebflowGoogle Tag ManagerGatsbyNext.jsReact NativeVue.js

Complianceself-reported

SOC 2 Type IIGDPR

Resources

Pricing

Startups, Business, and Enterprise prices are per agent/month billed annually; no month-to-month price is shown. Unlimited conversations are subject to a fair use policy. Dedicated account manager and Video/Voice Support are available for subscriptions with 20+ agents. Refunds available for Cloud plans (unused time), Captain AI credits non-refundable.

HackerFree

Voice, Captain AI, Help center, Teams, Automation rules, SSO/SAML, and Audit logs are not included.

Up to 2 agents; 500 conversations/month; 30 days data retention

Startups$19/user/mo · billed annually

Billed annually. Teams, Automation rules, SSO/SAML, and Audit logs not included. Available free for open-source/nonprofit projects on request.

Unlimited conversations (subject to fair use policy); 300 Captain AI credits included; 1 year data retention

Business$39/user/mo · billed annually

Billed annually. Marked 'Most popular'. SSO/SAML and Audit logs not included.

Unlimited conversations (subject to fair use policy); 500 Captain AI credits included; 2 years data retention

Enterprise$99/user/mo · billed annually

Billed annually. Dedicated account manager and Video/Voice Support available for subscriptions with 20+ agents.

Unlimited conversations (subject to fair use policy); 800 Captain AI credits included; 3 years data retention

Startups plan offered free of charge for open source projects and nonprofits upon request [raw type: other]