OpenSupports is unclaimed —
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OpenSupports
Simple Open Source Ticket System·opensupports.com
OpenSupports is an open source support ticket system for giving support to clients. It lets staff manage customer inquiries through departments, custom responses, and articles for FAQs, and offers both account-based and form-based ticket submission for customers. The software includes a REST API for integration with existing applications and supports multiple languages.
What it's for
Managing customer support ticketsProviding FAQ and How-To articles to customersAssigning tickets to departments and staff membersTracking support statistics (created, open, closed, reopened tickets)Allowing customers to submit tickets with or without an accountIntegrating ticketing with external applications via API
Features 19
- Articles and Topics for FAQs and How-To guides
- CSV import of users
- Custom canned responses
- Custom tags and custom fields for tickets/users
- Customizable email templates
- File attachments with configurable max size
- Manage tickets via email
- Multi-language support (14 languages including English, Spanish, German, French, Portuguese, Italian, Greek, Japanese, Russian, Chinese, Hindi, Turkish, Polish, Dutch)
- Notification log of recent actions
- Optional customer user accounts or form-only ticket submission
- Private articles and private departments (staff-only)
- Recaptcha support
- Registration API keys for custom website integration
- Responsive design for phones, tablets, and desktops
- REST API for integrations
- Staff members with role/permission management
- Staff ticket re-assignment
- Ticket departments
- Ticket statistics dashboard (created, open, closed, reopened, instant-resolution rate)
Pricing
The product is offered as free, open-source, self-hosted software. A separate 'OpenSupports SaaS' offering was mentioned in a blog post title, but no pricing details for it are given.
Self-Hosted (Open Source)Free
Downloadable and free to self-host; source code hosted on GitHub.