FuseDesk is unclaimed —

FuseDesk

Win more raving fans with the only helpdesk you'll ever need.·fusedesk.com

FuseDesk is an integrated customer support help desk and messaging platform built for businesses using Keap, Infusionsoft, or ActiveCampaign. It unifies email, live chat, SMS, phone, Facebook Messenger, and Instagram DM into one platform with two-way CRM integration, templates, workflow automation, and reporting. It is designed to help support teams manage cases, automate onboarding, and track key support metrics.

What it's for

Convert incoming emails into support ticketsRoute tickets intelligently to reps or departmentsLive chat with customersSend and receive SMS text messagesSupport customers via Facebook Messenger and Instagram DMLog phone calls and internal notes on casesReply using CRM-linked templates with merge fieldsRun CRM automation and apply tags from within a caseSync case history to the CRM contact recordTransfer and escalate cases between reps and departmentsTrack support metrics and agent performance via reportingOnboard new clients and support incoming sales leads

Features 18

Built-in reporting on cases, agents, and customer satisfaction
Bulk actions
Case queues and case view screens
Case transfer and escalation between reps/departments
Data retention policies
Departments for organizing teams/brands
Developer API
Email forwarding into ticketing system
Log calls and internal notes on cases
LoginSync: log in with existing CRM credentials
Omnichannel support (email, live chat, SMS, phone, Facebook Messenger, Instagram DM)
Private labeling (Enterprise)
Reply templates with merge fields
Run CRM automation and apply tags directly from a case
Two-way CRM integration (Keap/Infusionsoft, ActiveCampaign)
Voicemail parsing
WordPress plugin for ticket creation
Zapier integration

At a glance

free tierAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

ForInformation Marketers, Membership Site Owners, Law Firms using Infusionsoft, solopreneurs and entrepreneurs, businesses with dedicated support teams

CompanyAsandia, Corp.

Integrations

KeapInfusionsoftActiveCampaignOntraportGoHighLevelZapierPlusThisTwilioWhatsAppFacebook MessengerInstagramWordPressMicrosoft Office 365Authorize.netDesk.com

Resources

Docs

Pricing

Enterprise+ is a custom, quote-based plan for larger organizations; pricing is available only by contacting Sales. Nonprofits, 1% For The Planet members, Certified B Corps, and Certified Carbon Neutral businesses may receive a discount upon request when upgrading.

FreeFree

CRM Integration, 3x Automations, Key Reporting, LoginSync, TemplateSync, Case Transfers, Templates + Snippets, Live Chat, 100 Free Cases

100 Free Cases; unlimited seats; no time limit; no credit card required

Lite$49/user/mo

Priced per seat/month, or $490/seat/year (annual billing).

Unlimited cases, chats, and case tags

PRO$59/user/mo

Most popular plan. Priced per seat/month, or $590/seat/year (annual billing).

Enterprise$69/user/mo

Priced per seat/month, or $690/seat/year (annual billing).

FuseDesk Enterprise+Quote

Quote-based plan for larger enterprises; requires speaking with Sales.

For larger enterprises; custom quote via Sales

Pay for 10 months, get 2 free when upgrading to an annual plan — a 16% savings.