Sugester is unclaimed —

Sugester

Simple software for customer support and ticket management·sugester.com

Sugester is a web-based platform combining CRM, helpdesk/ticketing, live chat, project and task management, knowledge base, feedback forums, e-mail marketing and VoIP tools. It consolidates customer communications from email, phone, chat and social media into a single inbox for support teams. It also offers self-service tools like a public knowledge base and suggestion forum, and can be run as a self-hosted on-premises instance on request.

What it's for

Managing customer support tickets from a single inboxLive chat with website visitorsManaging leads and customer relationships (CRM)Team task and project managementBuilding a public self-service knowledge baseCollecting user feedback and feature suggestionsSending email marketing campaignsPublishing a changelog/news widgetVoIP call handling

Features 20

Call registering
Changelog/news widget with knowledge-base integration
CRM with contact import, notes, tags, reminders
Custom roles configuration
Document templates
Embeddable live chat widget
Gamification for contributor ranking
Macros
Mass mailing
Multi-channel communication integration (email, phone, chat, social media)
Own SMTP support
Project management
Real-time typing previews
Reply templates for chat
Self-service knowledge base
Single shared inbox for customer messages
Suggestions forum with voting
Task assignment and prioritization
Ticket assignment and resolution tracking
VoIP calling

At a glance

free tierfree trialself-hostableAPI

TypeWeb app

DeploymentHybrid

PlatformsWeb

LanguagesEnglish, French, Spanish, German, Polish, Croatian, Serbian, Russian

CompanySugester · 2015

Integrations

InvoiceOceanFacebook

Resources

Changelog

Pricing

Paid plan prices in the pricing table are stated per agent for Pro/Max/Enterprise; the Start plan price is not specified per agent. A limited-time 20% discount code (HL0M61) and a 30% annual prepay discount are available.

FreeFree

Described as 'Free Forever' plan

3 users, 100 emails/month, 100 clients/email lists, 2 email boxes, 3 projects, 1 live chat, 100 live chat conversations, 100 tasks/month, 1GB space

Start$12/mo

Table lists this price without an '/agent' suffix, unlike Pro/Max/Enterprise

3 users, 1000 emails/month, 1000 clients, 3 email boxes, unlimited own SMTP, 5 projects, 1 live chat, 500 live chat conversations, 1000 tasks/month, 5GB space

Pro$12/user/mo

5 users, 1000 emails/agent, 10 email boxes, unlimited own SMTP, 30 projects, 5GB/agent storage

5 users, 1000 emails/agent, 1000 clients, 10 email boxes, unlimited own SMTP, 30 projects, 1 live chat, 5000 live chat conversations, 10000 tasks/month, 5GB/agent space

Max$25/user/mo

unlimited users, 5000 emails/agent, 30 email boxes, unlimited projects, 5 live chats, 10GB/agent storage, 5 macros

unlimited users, 5000 emails/agent, 20000 clients, 30 email boxes, unlimited projects, 5 live chats, 10000 live chat conversations, 30000 tasks/month, 10GB/agent space, 5 macros

Enterprise$50/user/mo

unlimited users, 10000 emails/agent, unlimited email boxes, unlimited projects, unlimited live chats, 30GB/agent storage, 50 macros, unlimited custom roles, unlimited document templates, 1 customization/agent

unlimited users, 10000 emails/agent, 100000 clients, unlimited email boxes, unlimited projects, unlimited live chats, unlimited live chat conversations, unlimited tasks, 30GB/agent space, 50 macros, unlimited custom roles and document templates

All subscription purchases are 30% off when paid for at least 1 year upfront.