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Usedesk

Connect 20 communication channels and process all customer requests through Usedesk.·usedesk.com

Usedesk is a helpdesk platform that connects up to 20 communication channels — including messengers, social networks, and email — into a single interface for handling customer support requests. It offers a knowledge base, multitasking chat widget, ticket automation, SDKs for iOS and Android, and performance reporting (SLA, CSI, productivity) for support teams. The platform also supports an open API and ready-made integrations so agents can work without switching between tools.

What it's for

Automate support processesTrain support staffFind growth points in customer serviceFilter and track tickets across channelsTrack quality and speed of customer responseSet up automatic status changes and tag assignmentConnect a chat widget to a website for 24/7 supportAnalyze support performance via reports

Features 15

Automatic status change and tag assignment
Automation of ticket workflows
CSI (customer satisfaction) ratings embedded in responses
Integrations via open API
Knowledge base
Mobile access ('Usedesk on your smartphone')
Multichannel support (messengers, social networks, mail)
Multitasking online chat widget for websites
Reporting on agent/department/company performance
Request topic analysis
SDK for iOS & Android
SLA response time tracking
Team workload tracking
Ticket filtering
Working-hours-aware SLA countdown

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb, iOS, Android

ForEnterprise clients, Small business

CompanyUseDesk&bots OÜ

Complianceself-reported

GDPR

Pricing

Pricing is available by individual quote. Prices vary based on the client's local currency.