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Usedesk
Connect 20 communication channels and process all customer requests through Usedesk.·usedesk.com
Usedesk is a helpdesk platform that connects up to 20 communication channels — including messengers, social networks, and email — into a single interface for handling customer support requests. It offers a knowledge base, multitasking chat widget, ticket automation, SDKs for iOS and Android, and performance reporting (SLA, CSI, productivity) for support teams. The platform also supports an open API and ready-made integrations so agents can work without switching between tools.
What it's for
Automate support processesTrain support staffFind growth points in customer serviceFilter and track tickets across channelsTrack quality and speed of customer responseSet up automatic status changes and tag assignmentConnect a chat widget to a website for 24/7 supportAnalyze support performance via reports
Features 15
- Automatic status change and tag assignment
- Automation of ticket workflows
- CSI (customer satisfaction) ratings embedded in responses
- Integrations via open API
- Knowledge base
- Mobile access ('Usedesk on your smartphone')
- Multichannel support (messengers, social networks, mail)
- Multitasking online chat widget for websites
- Reporting on agent/department/company performance
- Request topic analysis
- SDK for iOS & Android
- SLA response time tracking
- Team workload tracking
- Ticket filtering
- Working-hours-aware SLA countdown
At a glance
free trialAPI
TypeWeb app
DeploymentCloud
PlatformsWeb, iOS, Android
ForEnterprise clients, Small business
CompanyUseDesk&bots OÜ
Complianceself-reported
GDPR
Pricing
Pricing is available by individual quote. Prices vary based on the client's local currency.