FocalScope is unclaimed —

FocalScope

Deliver remarkable customer service on every channel·focalscope.com

FocalScope is a unified customer service platform combining help desk and contact center functionality for teams of all sizes. It handles conversations across email, voice, live chat, SMS, and social media messengers such as Facebook, Telegram and WhatsApp. The platform includes routing, queues and SLA management, live dashboards and reporting, a knowledge base, and open APIs for building custom integrations. It can be deployed on cloud, on-premises, or in a hybrid setup.

What it's for

Email ticketing at high volumeVoice and telephony support via softphones or SIP phonesLive chat with website visitorsMessaging via SMS, Telegram, WhatsApp, and FacebookSelf-service via knowledge baseAutomated ticket routing, queues and SLA enforcementMonitoring team performance and SLA compliance via live dashboardsRemote/distributed team support management

Features 21

70+ Microsoft Excel reports
Agentic AI for routine case handling
Call barging
Call recording and transcript
Callback widget
Click to dial
Copilot for agent guidance
Customer card with unified history
Email ticketing
IVR phone trees
Knowledge base for self-service
Live chat with bots
Live dashboards and KPI monitoring
Mobile app
Multibrand support
Open APIs for custom integrations
Routing, queues and SLA policies
Social media messaging (SMS, Telegram, WhatsApp, Facebook)
Text-to-speech
Voice/telephony with softphones and SIP-based phones
Warm transfer

At a glance

free trialself-hostableAPI

TypeWeb app

DeploymentHybrid

PlatformsWeb

Forbusinesses of all sizes, small teams, contact centers

CompanyFocalScope · 2005

Integrations

FacebookWhatsAppTelegramSMS

Complianceself-reported

GDPREU Safe Harbour

Resources

Docs

Pricing

30-day free trial with no credit card required. Voice add-on and chatbot add-on are quote-based (contact for pricing). Payment accepted via bank transfer and major credit cards (Visa, MasterCard, American Express, PayPal); invoicing, purchase orders, and flexible billing cycles available.

Small cloud$9/user/mo

Priced per agent per month

For smaller teams with up to 2 agents; up to 2 email accounts; up to 2GB storage

Cloud$39/user/mo

Priced per agent per month; full cloud deployment

30 / 60 / 90GB storage tiers

On-premise$39/user/mo

Priced per agent per month; on-premises deployment

Unlimited storage; deployed on-premises

VoiceQuote