LabiDesk is unclaimed —

LabiDesk

Customer Service Software to Assist, Engage & Sell·labidesk.com

LabiDesk is an all-in-one helpdesk platform that combines a shared team inbox/ticketing system, live chat, a mini CRM, knowledge base, community forum and omnichannel messaging (Facebook, Twitter, Instagram, WhatsApp, SMS) so support teams can manage customer inquiries from one dashboard. It includes automation rules, SLAs, macros/canned responses, departments, auto-responders and reporting/analytics to help teams organize and measure customer support performance. The knowledge base is powered by LabiKnow and live chat by LabiChat, both integrated components of the LabiDesk suite.

What it's for

Manage customer support tickets from a shared team inboxConsolidate multiple support mailboxes (support@, help@, etc.) into one dashboardRoute and escalate tickets between departmentsReduce repetitive support requests via a self-service knowledge baseProvide real-time live chat support and chatbotsTrack team performance against Service Level AgreementsBuild a community forum for product supportersManage customer relationships via a built-in mini CRMSupport customers across social/messaging channels (Facebook, Twitter, Instagram, WhatsApp, SMS)

Features 15

Auto-Responders
Automation Rules for ticket assignment
Community Forum
Customer Satisfaction Survey (CSAT scores) - marked as coming soon
Departments (tagging, assigning, escalating tickets)
Email Signatures
Knowledge Base / Help Center (powered by LabiKnow)
Live Chat (powered by LabiChat)
Macros / Canned Responses
Mini CRM (Contacts)
Multiple Mailboxes (support@, help@, etc.)
Omnichannel Support (Facebook, Twitter, Instagram, WhatsApp, SMS)
Reports & Analytics
Service Level Agreements (SLA)
Shared Inbox / Ticketing System

At a glance

free trial

TypeWeb app

DeploymentCloud

PlatformsWeb

Forsmall teams, large teams/companies

Integrations

FacebookTwitterInstagramWhatsAppShopifyMagentoBigCommerceZapierIntegratelyLabiKnowLabiChatLabiBlog

Resources

Pricing

Prices are shown in USD. The pricing page displays both a standard monthly rate and a lower per-month rate for annual billing (e.g., Starter $128/month or $79/month billed annually), plus a separate one-time $98 lifetime deal bundling LabiDesk with LabiBlog.

Starter$128/mo

Page shows $79/month when billed annually, saving $49/month versus the $128/month rate.

5 Agents, 1 Project (Domain), 25,000 Tracked Users, 3 Mailboxes

Growth$288/mo

Page shows $189/month when billed annually, saving $99/month versus the $288/month rate.

20 Agents, 1 Project (Domain), 500,000 Tracked Users, 20 Mailboxes

Enterprise$988/mo

Page shows $589/month when billed annually, saving $399/month versus the $988/month rate.

Unlimited Agents, 1 Project (Domain), Unlimited Tracked Users, Unlimited Mailboxes

LabiDesk + LabiBlog Lifetime DealQuote

Special limited-time offer: one-time $98 payment for lifetime access to LabiDesk plus a free LabiBlog account, described on the page as normally worth $2352/year. Buyer must email hey@labidesk.com after purchase to claim the LabiBlog bonus.

Pricing page toggle advertises 'Save 20%' for yearly billing, though the displayed monthly-equivalent savings per plan vary (e.g., $49, $99, $399 off).