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Enchant

Better conversations with your customers·enchant.com

From $20/user/mo · No free plan (30-day trial) See pricing ↓

Enchant is customer service software combining an omnichannel shared inbox, knowledge base, live chat messenger, call center, and campaign tools in one platform. It supports email, phone, SMS/text, WhatsApp, Facebook Messenger, and Instagram conversations, with AI-powered drafting, summarizing, translating, and an autonomous AI Agent. It also includes reporting/analytics and a developer API for customization.

What it's for

Managing customer support tickets across multiple channelsProviding live chat via a website messengerBuilding and hosting a customer-facing knowledge baseRunning a virtual call center with call recording and queuesSending targeted campaigns and onboarding messagesTracking customer satisfaction and team performance via reportsUsing AI to draft, summarize, and translate customer replies

Features 20

AI Agent for autonomous end-to-end ticket resolution
AI Writer, AI Drafts, AI Translate, AI Summarize and AI Suggestions
Campaigns for targeted in-app announcements and promotions
Canned responses, macros, and bulk actions
Collision detection and collaborative drafts
Custom sidebar apps pulling data from internal systems
Custom SMTP and email signatures
Customer profiles with communication history
Developer API and webhooks
Knowledge base with multi-level organization, custom domain and branding
Labels, smart folders and business rules for ticket organization
Live chat Messenger with multiple configurable instances
Managed data import from other providers
Omnichannel conversations (Email, Phone, SMS/Text, WhatsApp, Facebook Messenger, Instagram)
Private notes and @mentions for team collaboration
Reporting on volume trends, response/resolution times, and team performance
Satisfaction ratings collection
Single Sign-On (Google Workspace, SAML), IP restrictions, and two-factor authentication
Unlimited inboxes for multiple teams/brands
Virtual call center with call recording, queues, voicemail, warm/cold transfers, call whispering

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

Forteams of all sizes, businesses with growing teams

CompanySenvee Inc.

Integrations

ShopifyTwilioGoogle WorkspaceSAMLOktaAzure Entra IDInstagramWhatsAppFacebook Messenger

Complianceself-reported

PCI DSSPIPEDAGDPR

Resources

Docs

Pricing

Single core plan at $20/user/month; optional paid add-ons (Advanced Security, Enchant AI Standard, Remove Branding) and beta features (Enchant AI Agent, Campaigns) currently offered free during beta.

All Features in One Plan$20/user/mo

Single plan with no complex pricing tiers and no sign-up fees; billed monthly based on number of users.