ICTCRM is unclaimed —

ICTCRM

Open Source CRM with Advance Contact Center·ictcrm.com

ICTCRM integrates the open-source CRM SuiteCRM with the ICTContact contact center and unified communications framework, which is built on the open-source Asterisk communications engine. It provides customer relationship management alongside voice calling, SMS, email, and fax-based communication and automation tools. The solution is offered as a multitenant, turnkey, white-label platform, and can also be integrated into an existing CRM to add contact center features.

What it's for

manage customer accounts, contacts and leadsconduct voice calls and telemarketing campaignsrun real-time surveys and pollsbroadcast notifications or invitations via voice, SMS, fax or emailappointment remindersemail marketing and campaign managementcall tracking and disposition managementoffer cloud-based CRM/contact-center services to end customers (Service Provider Edition)

Features 25

Account management
Appointment reminders
Call management & tracking
Call recording
Campaign management
Contact management
Disposition management
Email marketing
Fax blasting
Inbound and outbound call center
Interactive voice broadcast (Press1 campaigns)
IVR studio/designer
Leads management
Multi-tenant support
Multiple languages
Opportunities management
Predictive, power, progressive, preview, manual and inbound dialing
Reporting
REST API integration
Role and group-based security permissions
SMS blasting
Surveys and polls
Voice broadcasting
WebRTC webphone
White label/branding

At a glance

open sourceself-hostableAPI

TypeWeb app

DeploymentSelf-hosted

PlatformsWeb, Linux

Forinternet service providers, carriers and telecommunications operators, small, medium and large companies, businesses of all sizes and industries

CompanyICT Vision Private Limited · 2018

Integrations

SuiteCRMICTContactAsterisk

Pricing

Pricing is presented as one-time (Enterprise Edition) or lifetime (Service Provider Edition) purchases tied to agent-count tiers ($199 for 2 agents up to $2999/$4000 for 100 agents), not recurring monthly subscriptions. Higher agent counts require contacting sales.

Enterprise Edition – 2 AgentsQuote

One-time payment: $199

2 Agents

Enterprise Edition – 5 AgentsQuote

One-time payment: $399

5 Agents

Enterprise Edition – 10 AgentsQuote

One-time payment: $699

10 Agents

Enterprise Edition – 20 AgentsQuote

One-time payment: $999

20 Agents

Service Provider Edition – 20 AgentsQuote

Lifetime: $1500

20 Agents

Enterprise Edition – 50 AgentsQuote

One-time payment: $1599

50 Agents

Service Provider Edition – 50 AgentsQuote

Lifetime: $2500

50 Agents

Enterprise Edition – 100 AgentsQuote

One-time payment: $2999

100 Agents

Service Provider Edition – 100 AgentsQuote

Lifetime: $4000

100 Agents

Higher Agents (Enterprise/Service Provider)Quote

Quote-based: Contact US

More than 100 Agents