Lead Management System is unclaimed —

Lead Management System

VERT-AGE SOFTWARE TO INCREASE BUSINESS EFFICIENCY AND PRODUCTIVITY·vert-age.com

Lead Management System is one of the products in the Vert-Age call center software suite, which includes a customizable CRM that keeps customer records in one place, tracks custom fields, and manages follow-ups. It is offered alongside auto/predictive/progressive dialers, IVR, ticket management, missed-call services and a chatbot/voicebot, aimed at helping businesses reach prospects, generate leads and run outbound/inbound call operations. The platform is delivered as a cloud-based solution that can scale agent capacity on demand.

What it's for

reaching out to prospects with a personalized dashboardgenerating leads via missed call servicemanaging customer requests and support ticketsrecording and reporting on outbound callsrunning customer support, sales, and survey research campaignskeeping customer records and managing follow-ups via CRMprotecting agents from busy signals, no-answer and disconnected calls

Features 16

Auto Dialer for automatic outbound calling
Automatic Call Distribution (Inbound/Outbound/Blended)
Call barging
Call recording and reporting
Channel monitoring
Chatbot/Voicebot that answers queries and schedules meetings
Cloud-based, scalable solution
Custom CRM with centralized customer records
Custom fields for CRM
Email facilities within CRM
Follow-up management
Inbound Call Center Software with IVR and skills-based routing
Missed Call Service for lead generation and customer feedback
Outbound Call Center Software with integrated CRM and API availability
Predictive Dialer with multiple dialing modes and answering machine detection
Ticket Management System with reporting

At a glance

API

TypeWeb app

DeploymentCloud

PlatformsWeb

Forcall centers, BPOs, businesses handling high call volumes

CompanyXenottabyte Services Pvt. Ltd.