ProProfs Chat
AI-Powered Live Chat Software for Websites & Mobile Apps·proprofschat.com
ProProfs Chat is an AI-powered live chat platform that lets businesses add a chat widget to their website or mobile app to support visitors in real time. It includes an AI Customer Service Agent that can be trained on a company's own content to answer questions, complete tasks, analyze sentiment, and predict churn risk. The platform supports omnichannel messaging across website, Facebook, WhatsApp, Instagram, SMS, and audio/video chat, along with proactive chat triggers, canned responses, chat routing, and analytics. It offers a forever-free plan for a single operator plus paid plans with expanded AI conversation limits and features.
What it's for
Features 20
- Action-based AI agents that complete tasks (e.g., update Shopify orders, schedule meetings)
- AI agent performance ratings from customers
- AI Customer Service Agent trained on own website/help center/files/FAQs
- AI-generated answers with cited sources
- Automatic chat resolution summaries
- Canned responses
- Churn risk prediction scoring
- Customizable, white-labeled chat widget
- Intelligent/automatic chat routing to departments
- Live typing / sneak peek
- Multilingual widget (70+ languages)
- No-code chatbot builder with templates
- Offline messaging that converts to support tickets
- Omnichannel inbox (website, Facebook, WhatsApp, Instagram, SMS, audio/video chat)
- Pre-chat and post-chat forms
- Proactive chat invitations and triggers
- Real-time visitor tracking and browsing history
- Screen sharing and co-browsing
- Sentiment analysis of live chats
- Supervisor dashboard and operator performance reports
At a glance
Integrations
Complianceself-reported
Pricing
Prices shown include both monthly and annual-billing rates; Business Complete Elite is billed annually only; Customer Delight Suite is a multi-product bundle sold via a 'Contact Us' quote.
Forever free for a single operator; upgrade needed for 2+ operators
Single operator; AI chatbot conversation limits apply
Save up to 50% with annual billing; 15-day free trial available
1 operator/month; 100 AI monthly conversations
The page states an annual total of $359.88, which does not reconcile with the displayed $3.99/mo rate; recorded exactly as shown
1 operator/month; 300 AI monthly conversations
Most popular plan; billed annually; AI resolves most chats, the 3 included users handle escalation
3 operators; 1,500 AI conversations/month; annual billing only
Starts at $499/month; sold via Contact Us; bundles 5 tools (Live Chat, Help Desk, Knowledge Base, Survey Maker, Qualaroo)
Save up to 50% with annual billing