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Keeping

The simple & streamlined help desk for Gmail·keeping.com

$19–$59/user/mo · No free plan (14-day trial) See pricing ↓

Keeping is a shared inbox and help desk tool that runs inside Gmail, letting teams track, assign, and collaborate on shared mailboxes like support@ or info@ without leaving their Gmail account. It adds ticket assignment, collision detection, workflows/automation, shared notes, templates, and reporting on top of Gmail. It also offers a web and mobile portal for accessing tickets outside Gmail.

What it's for

Shared inbox managementHelp desk / customer support ticketingManaging multiple shared inboxesReplacing Google Groups for shared emailUsing and sharing Gmail email templates

Features 20

Activity log for incoming emails
AI-based 'Thank You' Detection
Autoresponder for inbound emails
Collision detection to prevent double replies
CSAT surveys and reporting
Custom fields
HIPAA compliance with signed BAA
If/then workflow automation for assigning, tagging, or ignoring emails
Mobile & web portal access outside Gmail
Round Robin ticket assignment
Service Level Agreements (SLAs)
Shareable permalinks for conversations
Shared drafts for team collaboration
Shared email templates / canned responses
Shared inbox management inside Gmail
Shared notes with @mentions
Standard and advanced reporting/analytics
Tags and labels for categorizing requests
Third-party integrations
Ticket assignment to teammates

At a glance

free trial

TypeBrowser extension

DeploymentCloud

PlatformsWeb

Forsmall teams, high-volume support teams, IT/Tech Support teams, People Ops & HR teams, Education, eCommerce, Finance & Operations, organizations requiring HIPAA compliance

CompanyKatsu Ventures LLC · 2016

Integrations

ShopifyHubSpotSlackZapierMonday.comClickUpGoogle SheetsSalesforceAsanaJiraWooCommerce

Complianceself-reported

SOC 2 Type IIBAAHIPAASOC 2

Pricing

The homepage and pricing page display different monthly figures for the same plans; the pricing page's 'Monthly' tab shows $19/$29/$59 per user/month for Essentials/Advanced/HIPAA, while its 'Annually' tab (and the homepage) show the lower per-month equivalents of $14/$24/$49 for billing paid yearly. No total annual charge amount is shown, only the per-month equivalent. All plans require a minimum of 2 users.

Essentials$19/user/mo

Recommended for small teams. $19/user/month billed monthly, or $14/user/month when billed annually.

2 shared mailboxes, up to 10 agents, 2 workflows

Advanced$29/user/mo

Most popular plan; recommended for higher volumes. $29/user/month billed monthly, or $24/user/month when billed annually.

Unlimited shared mailboxes, unlimited agents, unlimited workflows

HIPAA$59/user/mo

For organizations requiring a signed BAA; also labeled 'Enterprise' in the feature comparison table. $59/user/month billed monthly, or $49/user/month when billed annually.

Unlimited mailboxes and agents; requires signed Business Associate Agreement (BAA)