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SupportBee

Email Ticketing for Collaborative Customer Service·supportbee.com

SupportBee is a shared inbox and support ticketing system that turns customer emails into organized tickets. Teams can assign tickets, leave private internal comments, use a knowledge base for self-service answers, and offer customers a branded portal to track tickets. It is designed to feel like email with added collaboration features and can be set up in minutes.

What it's for

Turning customer support emails into organized ticketsAssigning and tracking tickets across a support teamCollaborating privately on tickets with internal commentsPublishing a self-service knowledge base for customersOffering customers a portal to track and manage their support ticketsManaging internal team workflows or sales leads (per docs, beyond just support)

Features 19

40+ third-party app integrations
API access and webhooks
Audit trails for accountability
Automatic spam filtering
Business hours settings (Enterprise)
Contact forms for ticket creation
Customer group portal access (Enterprise)
Customer portal for online ticket tracking
Customer satisfaction ratings
Filters for automated ticket routing and labeling
GDPR compliance with Data Processing Addendum
Gmail-compatible keyboard shortcuts
Knowledge base for customer self-service or private team use
Performance reports for agents, teams, and labels
Private internal comments on tickets
Reusable text snippets for replies
Shared team inbox that converts emails into tickets
Ticket assignment to individual users or teams
Two-factor authentication (2FA)

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

Forsmall teams, growing businesses, enterprises

CompanySupportBee

Complianceself-reported

GDPR

Resources

Docs

Pricing

Prices are per seat/month. Annual billing saves 20% compared to monthly billing. Payments are processed via Stripe; SupportBee does not store credit card details. 14-day free trial, no credit card required.

Startup$20/user/mo

Most popular plan for small teams. $17/seat/month billed annually ($204/seat/year total), or $20/seat/month billed monthly.

1 Knowledge Base & 1 Team

Enterprise$25/user/mo

Advanced features and reporting. $21/seat/month billed annually ($252/seat/year total), or $25/seat/month billed monthly.

Save 20% with annual billing