Hiver is unclaimed —

Hiver

The agentic customer service platform built for complex support·hiverhq.com

Hiver is an AI-native omnichannel customer service platform for complex, high-stakes support. It unifies email, chat, Slack, voice, SMS and other channels into one shared workspace, and pairs cross-team collaboration and ticketing with AI Agents that resolve multi-step requests across connected tools. It is offered as two products: Hiver Omni, a standalone omnichannel platform, and Hiver in Gmail, which runs the same helpdesk functionality inside Gmail.

What it's for

Managing shared team inboxes like support@ or info@Resolving customer requests across email, chat, Slack, voice, SMS, and socialAutomating routing, triage, and SLA alertsDeploying AI Agents to resolve multi-step, cross-system requestsUsing AI Copilot to draft replies and surface answersBuilding and auto-updating a help center from resolved ticketsMonitoring customer sentiment and account health with Customer IntelligenceGrading agent responses for quality with AI QAMigrating from legacy help desks like Zendesk or Freshdesk

Features 20

AI Agents that resolve multi-step, cross-system requests
AI Copilot for drafting replies and surfacing answers
AI Help Center that auto-generates and updates articles from resolved tickets
AI Insights that categorize conversations into topics and subtopics
AI QA for grading agent responses and coaching
API access for custom integrations
Cross-team collaboration with internal notes and linked Jira/Asana/Linear tasks
Custom Objects for dynamic workflows
Customer Intelligence for sentiment and account health tracking
Customer Portal for self-service ticket submission and tracking
Customer Satisfaction (CSAT) surveys
Mobile apps for Android and iOS
Omnichannel inbox unifying email, chat, Slack, voice, SMS and social
Rule-based automations for triage and cross-tool updates
Service Level Agreements (SLAs)
Shared inboxes with routing and assignment
Skill-based routing
SSO and custom permission roles
Ticketing with tags, custom views, and custom fields
Web Forms for structured request capture

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb, Android, iOS

Forcustomer support teams, customer success teams, inbound sales teams, finance teams, HR teams

CompanyHiver Inc.

Integrations

SalesforceShopifyNetSuiteJiraAsanaLinearSlackHubSpotClickUpMondayTrelloGoogle SheetsConfluenceNotionGoogle WorkspaceOutlookZohoStripe

Complianceself-reported

GDPRSOC 2 Type IIISO 27001CCPAHIPAA

Resources

Pricing

Pricing shown is for Hiver Omni; prices are per user/month with an annual-billing rate ($25/$55/$85) and a monthly-billing rate ($35/$65/$95). Hiver in Gmail has its own pricing page not detailed in the fetched content.

Growth$35/user/mo

Voice available as a paid add-on

All Hiver plans start at 2 seats, increasing in increments of 5 after that

Pro$65/user/mo

Marked 'Most Popular'; Voice available as a paid add-on

All Hiver plans start at 2 seats, increasing in increments of 5 after that

Elite$95/user/mo

Voice available as a paid add-on

All Hiver plans start at 2 seats, increasing in increments of 5 after that

Discounted pricing offered for qualified nonprofit organizations; details available by scheduling a demo