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Deskhero

AI Helpdesk for Customer Support·deskhero.com

Deskhero is an AI-powered helpdesk that turns a Gmail or Microsoft 365 mailbox into a ticketing system in minutes, without migration. It provides AI-drafted replies, an AI chat-bot that answers only from an approved FAQ, auto-replies, automations, SLA policies, and statistics. It also integrates with Shopify to show customer orders next to tickets and offers a full REST API on every plan.

What it's for

Turning a shared mailbox into a helpdeskTicketing for email supportKnowledge base managementShopify customer supportAI-drafted email repliesAutomated FAQ-based chat support on a websiteAutomatic routine email repliesAutomation of ticket routing, tagging and triageTracking SLA reply/resolution timesMultilingual customer supportAnalyzing support ticket themes/insights

Features 20

AI chat-bot that answers only from the approved FAQ, form fallback when unsure
AI reply drafts grounded in tickets, docs and website content, reads attachments
Auto-replies to routine emails, validated by a second AI pass before sending
Automations using plain-language AI conditions, first matching rule wins
Custom fields
Forms
Full REST API on every plan
Insights map clustering tickets by theme, rebuilt weekly
Knowledge base articles
Lists and list entries
Multilingual detection, translation, and reply in customer's language
Notifications & @mentions
Shared inbox & ticketing with statuses, priorities, tags, filters, kanban, live updates
Shopify integration showing orders next to tickets, product sync
SLA policies with business-hours counted reply/resolution targets
SSO login (Google, Microsoft)
Statistics with nine views: volume, response times, SLA, team, AI share, channels, topics
Ticket forwarding
Two-way email sync turning messages into threaded tickets
Web scraped pages used as knowledge base content

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

Forsmall teams

Integrations

GmailMicrosoft 365ShopifyGoogle Workspace

Resources

Docs

Pricing

30-day free trial is available on the Small plan only, no credit card required. Additional per-user and usage add-ons (tickets, mailboxes, Shopify products, scraped pages, list entries, forms, chat-bot sessions) are available only for workspaces on the Large plan.

Small$29.85/user/mo

30-day free trial available on this plan, no credit card required.

500 tickets, 1 mailbox, 50 knowledge base articles, 250 scraped pages, 500 chat-bot sessions/month, 3 automation rules, 3 forms

Medium$44.85/user/mo

Marked as POPULAR plan on the pricing page.

5,000 tickets, 3 mailboxes, 500 knowledge base articles, 500 scraped pages, 2,000 chat-bot sessions/month, 10 automation rules, 10 forms

Large$89.85/user/mo

Only the Large plan can purchase additional 'power up' add-ons (extra tickets, mailboxes, Shopify products, scraped pages, list entries, forms, chat-bot sessions).

10,000 tickets, 5 mailboxes, 5,000 knowledge base articles, 1,000 scraped pages, 5,000 chat-bot sessions/month, 50 automation rules, 50 forms