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Qisutu
Open in source code. Reliable in operation.·qisutu.de
Qisutu is an open-source ticketing system for helpdesk, customer service and ITSM use. It centralizes support requests, communication, responsibilities and service-level tracking, combining ticket management, email integration, a customer portal, a knowledge base and automation. It can be extended with ITSM functionality, AI support, monitoring and Microsoft 365 integration. The software can be self-hosted for full data control or run through a professionally managed hosting service.
What it's for
Centrally manage support requestsDefine responsibilities and ownership for ticketsMonitor service level deadlines and escalationsShare knowledge across support teamsManage email communication for support via IMAP/SMTPProvide customers a structured portal to their requestsLink configuration items (CMDB) to ticketsTrack working time and generate reportsExtend the system via REST API and add-ons
Features 18
- Add-on system for functional extensions
- Automation of support workflows
- Chronological ticket history combining emails, replies, internal notes, attachments, status changes and timestamps
- CMDB (configuration management database) linked to tickets
- Custom ticket forms, additional dynamic fields and checklists
- Customer portal with structured access for customers, customer users and organizations
- Email account integration via IMAP and SMTP, including OAuth2 for Microsoft 365 and Google
- Knowledge base linked to ticket work
- Multi-language interface support
- Optional AI support extension
- Optional ITSM functionality extension
- Optional monitoring extension
- Professionally managed hosting option
- Queues, groups, permissions, owners and responsible persons for clear task assignment
- Reporting and time tracking
- REST API for integrations
- Self-hosting option with full control over infrastructure and data
- Service level agreements, calendars, escalations and notifications
At a glance
free tieropen sourceself-hostableAPI
TypeWeb app
DeploymentHybrid
PlatformsWeb
LanguagesGerman, English, French, Italian
Forinternal IT teams, customer service teams, specialized service teams
CompanyQisutu – Kim-KI
Integrations
Microsoft 365Google
Pricing
Managed hosting packages are mentioned as an option but no prices are listed on the pages provided.