Faveo Helpdesk is unclaimed —
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Faveo Helpdesk
Great customer service starts here—with AI·faveohelpdesk.com
Faveo Helpdesk provides an automated support solution for businesses of all sizes, streamlining customer service operations. With ITIL/ITSM-compliant Faveo Servicedesk, teams can deliver exceptional service to both employees and customers, ensuring prompt and efficient assistance. Its ticket-based system helps organizations manage inquiries, improve response times, and boost satisfaction.
What it's for
Multi-channel ticketing and support automationIT incident and service request management (ITSM/ITIL)Asset and inventory managementSLA monitoring and reportingKnowledge base management with multi-language translationAI-powered chatbot and virtual agent supportPatch management for systemsBilling and licensing management for SaaS/software products (separate Invoicing product)
Features 20
- Advanced reporting and analytics
- AI Assistant for reply suggestions, ticket summaries, and knowledge base article generation
- AI-driven omnichannel ticketing
- Asset management (Servicedesk)
- Customizable branding and workflows
- DKIM/DMARC email signing
- Encryption at rest (Advanced Security Add-on)
- Inventory and patch management
- IP restriction configuration
- IT ticketing system
- ITIL/ITSM-compliant incident management
- Knowledge base with automatic translation into 50+ languages
- No-code AI chatbot builder for conversation flows
- Omni-channel integration across communication channels
- Self-hosted and cloud deployment options
- Sentiment analysis for automatic ticket prioritization
- SLA management and monitoring
- Smart AI Agent that manages up to 45% of queries end-to-end
- Two-factor authentication
- Unlimited agents/users pricing model
At a glance
free trialopen sourceself-hostableAPI
TypeWeb app
DeploymentHybrid
PlatformsWeb
LanguagesEnglish, French, Spanish, Indonesian, Norwegian Bokmål, Russian, Portuguese, Arabic, Italian
Forbusinesses of all sizes, IT teams, MSPs
CompanyLadybird Web Solution Pvt Ltd · 2009
Complianceself-reported
GDPR
Resources
Pricing
Specific plan prices are not shown on the pages; only a 14-day free trial (no credit card required) is described, along with 'Faveo Self Hosted' and 'Faveo Cloud' options.