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HelpSpace

The smart helpdesk for seamless service·helpspace.com

HelpSpace is a help desk and customer service platform that unifies customer requests from multiple channels into one ticket inbox, adds task boards for team coordination, and provides a self-service knowledge base (Docs) in Help Center, Documentation, or Blog styles. It also offers a customizable support widget, customer/organization management, and support reporting. The product is hosted in the EU and marketed as 'Made in Germany.'

What it's for

Consolidating customer support requests from multiple channels into one inboxTracking support-related tasks with task boards linked to ticketsBuilding a self-service knowledge base for customersEmbedding a support widget on a website or appManaging customer organizations and contactsGenerating support performance reports

Features 18

Adjustable support widget embeddable on websites/apps
AI ticket summary, AI improve writing, AI generate reply, AI ticket translation
Article versioning and article translation
Custom fields
Custom ticket sidebar
Customer and organization management
Customer satisfaction ratings
Multi-language knowledge base with auto-translate
Open API and webhooks
Own-domain hosting for Docs sites
Round robin ticket assignment
Rules & automation
Self-service knowledge base (Docs) with Help Center, Documentation, and Blog styles
Single Sign-On (SSO) via OpenID Connect or SAML 2.0
Support performance reports
Task boards (Kanban-style) linked to tickets
Two-factor authentication (2FA)
Unified ticket inbox across multiple channels

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

Forsmall and medium-sized businesses

CompanyHelpSpace GmbH

Integrations

MS TeamsSlackShopifyZapierCodepenXentral

Complianceself-reported

GDPRISO 27001ISO 9001

Resources

Docs

Pricing

Prices are per user per month and exclude VAT and other local taxes, which are added at checkout. An Annual/Monthly billing toggle is shown on the pricing page but no distinct annual rate was displayed. The 15-day free trial requires no payment details and has no automatic renewal.

Starter$12/user/mo

2 Email Channels, 1 Docs Sites, 2 Task Boards

Starts with 2 Users, up to 5 Users, 2 Email Channels, 1 Docs Site, 2 Task Boards

Team$20/user/mo

Marked as Most Popular

Starts with 2 Users, up to 15 Users, 4 Email Channels, 3 Docs Sites, 4 Task Boards

Business$40/user/mo

10 Email Channels, 5 Docs Sites, 10 Task Boards, Docs Multi Language, Docs Article Versioning, Custom Fields, Single Sign-on, AI features, GDPR-compliant, Concierge Onboarding Service

Starts with 5 Users, no User Limit, 10 Email Channels, 5 Docs Sites, 10 Task Boards