InvGate Service Management is unclaimed —

InvGate Service Management

The IT Management platform for an AI-enabled world·invgate.com

InvGate Service Management is a flexible IT Service Management platform for handling requests, incidents, problems, and changes. It offers a visual no-code workflow builder, an embedded AI Hub, self-service portal and knowledge base, SLAs, and automation to streamline service delivery across IT and other departments. It can be extended to enterprise service management use cases beyond IT and integrates with InvGate Asset Management for combined ITSM/ITAM operations.

What it's for

Manage incidents, service requests, problems, and changes from a single workspaceAutomate ticket routing, approvals, and escalations with no-code workflowsProvide a self-service portal and knowledge base for end usersDeploy a virtual service agent through WhatsApp or Microsoft TeamsTrack and monitor SLAs and OLAsExtend service management to non-IT departmentsSupport ITIL-aligned practicesGenerate reports and dashboards on service KPIs

Features 18

AI Hub with ticket summarization, AI-improved responses, knowledge article generation
Analytics and reporting dashboards
Automation of routing, approvals, and escalations
Change management with approvals and risk assessment
Gamification with points, badges, and challenges
InvGate API for custom integrations
ITIL-aligned practices support
Microsoft Teams integration
Multi-department / Enterprise Service Management support
No-code visual workflow builder
Problem management with root cause analysis
Self-service portal and knowledge base
SLA and OLA tracking
SSO integration
Ticket management for incidents, requests, problems, and changes
Virtual Service Agent for conversational support
WhatsApp integration for service requests
Zapier integration

At a glance

free trialself-hostableAPI

TypeWeb app

DeploymentHybrid

PlatformsWeb

LanguagesEnglish

ForIT teams, enterprises

CompanyInvGate

Integrations

Microsoft TeamsOffice 365OpenAISlackGoogle SuiteWhatsAppInvGate Asset ManagementSalesforceOutlookZapierJiraOktaSAPWorkdayGoogle CalendarFileWaveLansweeperAzure DevOpsMS SCCMMicrosoft Entra IDLDAP

Pricing

Prices are Manufacturer's Suggested Retail Price (MSRP) for the base subscription, excluding taxes and additional fees; final pricing depends on the organization's specific needs and customization requirements and may change without notice.

Starter$124.92/mo · billed annually

Fixed price plan for 5 agents

5 agents; fixed price

Pro$41.67/user/mo · billed annually

Price scales per agent; minimum charge $2,500/year for 5 agents, up to 50 agents

5-50 agents

Enterprise$1000/mo · billed annually

Custom pricing, request a quote; starting price shown

Any number of agents