OneDesk is unclaimed —

OneDesk

HelpDesk, Project Management & PSA Software·onedesk.com

OneDesk combines Help Desk, Project Management, and Professional Services Automation (PSA) into one application. It lets teams manage support tickets, project tasks, timesheets, and customer billing/invoicing in a single platform. It offers a customer portal, knowledgebase, live chat, an AI agent, workflow automation, and reporting. It is available as a cloud service or as an on-premise/private cloud deployment.

What it's for

Combining help desk and project managementEmail to ticket conversionAgile project managementWorkflow managementOmnichannel customer communicationOffice 365 / Gmail help deskRemote work supportManaging and supporting customer projectsTime tracking and billing for client workQuoting and invoicing for projects

Features 22

AI agent (Odie) for automated support
AI article generation from ticket resolutions
AI copilot for agent suggestions
AI ticket/conversation summaries
Customer portal & knowledgebase
Customer satisfaction surveys
Email ticketing
Gantt charts
Invoicing & quoting
Kanban boards
Live chat
Mobile apps for iOS & Android
Prepaid support hours
Public REST API
Reporting, analytics, and data export
Resource/workload management and scheduling
Role-based permissions
Single Sign-On (SAML 2.0, OpenID Connect, Azure AD)
SLA tracking
Time tracking with timers and timesheets
Two-factor authentication (2FA)
Workflow automation engine

At a glance

free trialself-hostableAPI

TypeWeb app

DeploymentHybrid

PlatformsWeb, iOS, Android

LanguagesEnglish, French, Spanish, German, Portuguese, Italian, Russian, Norwegian Bokmål, Dutch, Swedish, Danish, Chinese (Simplified), Croatian, Bulgarian

Forsmall or growing teams, enterprise teams

CompanyOneDesk

Integrations

Microsoft TeamsOutlookGoogle WorkspaceGmailQuickBooksWordPressAzure Active DirectoryStripe

Complianceself-reported

HIPAAGDPRPCI DSS

Resources

Docs

Pricing

Prices shown are per user/month with a toggle for monthly or annual billing (no percentage discount stated). Enterprise and HIPAA-Enabled plan pricing requires contacting sales. Additional add-on pricing includes AI Inbound Voice (as low as $0.0085 per message, 100 free messages) and On-Premise deployment (separate, contact for pricing).

Help Desk$12.99/user/mo

Standard plan module

Project Management$12.99/user/mo

Standard plan module

Professional Service$4/user/mo

Requires Help Desk or Project Management add-on

Work Management$26.99/user/mo

Includes all above modules (Help Desk + Project Management + Professional Service)

EnterpriseQuote

Price not stated on pricing page; requires contact

HIPAA-EnabledQuote

Requires quote request per security page