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Jitbit Helpdesk

Help Desk Software built for email | Ticketing system for customer support teams·jitbit.com

$29–$249/mo · No free plan (free trial) · Not open source · Self-hostable See pricing ↓

Jitbit Helpdesk is a ticketing system for customer support and IT service management teams, available as both a cloud-hosted SaaS platform and an on-premise installation. It converts incoming support emails into tickets and includes automation, a knowledge base, live chat, asset management, and AI-assisted response generation powered by ChatGPT and other LLMs. It integrates with mailboxes (IMAP/POP3/Exchange/O365), Active Directory, and 500+ third-party apps via Zapier and its REST API.

What it's for

converting support emails into ticketscustomer support ticketingIT service managementIT asset trackingknowledge base self-servicehelp desk automationAI-generated ticket responses and summariesreporting on support team performancelive chat supportfeature request / idea voting via public forum

Features 20

Advanced reporting with CSV/Excel export
Agent collision detection
AI-generated ticket responses and summaries (ChatGPT, Gemini, Claude, or own LLM key)
Automation engine ("if this, then that" triggers)
Built-in anti-spam, deduping and flood protection
Canned responses
Custom fields, statuses, and templates
Customer self-service portal
Email-to-ticket conversion via IMAP/POP3/Exchange/SMTP/O365
Ideas forum for feature voting
IT asset management with incident history
Kanban board view
Knowledge base with search and permissions
Live chat and embeddable support widget
Native iOS and Android mobile apps
REST API and webhooks
SLA management and reminders
SSO/SAML, Active Directory, Windows Integrated Authentication
Ticket merging, linking and subticket splitting
Time tracking on tickets

At a glance

free trialself-hostableAPI

TypeWeb app

DeploymentHybrid

PlatformsWeb, iOS, Android

LanguagesEnglish, German, Norwegian, Danish, Dutch, Swedish, French, Italian, Spanish, Portuguese, Russian, Hebrew, Arabic, Hindi, Finnish, Estonian, Chinese traditional, Latvian, Lithuanian, Slovakian, Slovenian, Turkish, Croatian, Czech

Forsmall businesses, startups, enterprises, IT support teams, customer support teams

CompanyJitbit Ltd · 2005

Integrations

Microsoft TeamsBitbucketGoogle CalendarSlackGitHubTeamViewerJiraGoogle DriveVisual Studio OnlineZapierWhatsAppHarvestGmailBasecampAsanaDropboxOneDriveTrelloSalesforceSurveyMonkeyChatGPT

Complianceself-reported

GDPRHIPAA

Resources

Docs

Pricing

Prices shown are for the SaaS version; on-premise pricing is listed on a separate page not detailed here. Purchase orders and wire payments accepted on annual plans with official quotes.

Freelancer$29/mo

Annual billing rate shown as $24.92/mo equivalent.

1 agent

Startup$69/mo

Annual billing rate shown as $58.25/mo equivalent.

4 agents

Company$129/mo

Marked as most popular. Annual billing rate shown as $108.25/mo equivalent.

7 agents

Enterprise$249/mo

Annual billing rate shown as $208.25/mo equivalent.

9 agents, $29 extra per additional agent