LiveAgent is unclaimed —

LiveAgent

Deliver seamless support with AI-powered help desk·liveagent.com

LiveAgent is an all-in-one customer service platform that combines live chat, AI chatbot, email ticketing, a built-in call center, social media support, and knowledge base management in a single dashboard. It offers advanced ticketing, live chat, and knowledge base features with 200+ integrations to help support teams manage and resolve customer conversations across channels. The product is described as available in 29 languages and offered as SaaS or self-hosted.

What it's for

Manage email, chat, calls and social messages in one inboxAutomatically turn messages into ticketsRespond to social media messages (Facebook, Instagram, X, Viber, Telegram, WhatsApp)Live chat with website visitors in real timeCreate self-service knowledge base and customer portalsHandle calls directly from the help desk via built-in call centerAutomate customer replies with AI chatbot and AI answer assistant

Features 17

AI Answer Assistant for drafting/polishing replies
AI Chatbot powered by FlowHunt integration
API access via REST API
Automation rules and time-based rules
Built-in call center with IVR and call queueing
Custom ticket fields, tags, and filters
Gamification (points, badges, leaderboards)
Knowledge base and customer portal creation
Live chat widget with proactive chat invitations
Multi-language interface support
Real-time performance dashboards and reporting
Social media integrations (Facebook, Instagram, X, Viber, Telegram, WhatsApp)
SSO and custom agent roles
Ticketing system with automatic email-to-ticket conversion
Time tracking and audit log
Two-factor authentication and HTTPS encryption
Video call functionality

At a glance

free trialself-hostableAPI

TypeWeb app

DeploymentHybrid

PlatformsWeb, iOS, Android

LanguagesEnglish, Arabic, Bulgarian, Czech, Danish, German, Greek, Spanish, Estonian, Finnish, French, Croatian, Hungarian, Italian, Japanese, Lithuanian, Latvian, Dutch, Norwegian, Polish, Portuguese (Brazil), Romanian, Russian, Slovak, Slovenian, Swedish, Tagalog, Vietnamese, Chinese (Simplified)

Forcustomer support teams, small businesses, startups

CompanyQuality Unit, s.r.o. · 2004

Integrations

SlackFacebookInstagramXViberTelegramWhatsAppTwilio360dialogFlowHuntGoogle

Complianceself-reported

GDPRISO 27001PCI DSSSSAE-16

Resources

Changelog

Pricing

Regular per-agent prices are billed monthly or annually (annual billing shown as a lower per-month rate). A limited-time promo (code SUMMER-33M/SUMMER-33Y) gives 33% off plus a free AI Agent for new users through January 1st, 2027. A separate 'Deal for Startups' offer is mentioned but not detailed with numbers.

Small business$19/user/mo

Listed as 'Affordable ticketing platform for smaller support teams'

3 contact forms, 3 incoming/outgoing email accounts, 2 live chat buttons, 10 departments, 1 knowledge base, 300 filters/agent

Medium business$35/user/mo

Marked as MOST POPULAR

10 contact forms, 10 email accounts, 5 live chat buttons, 20 departments, 1 knowledge base, 500 filters/agent

Large business$59/user/mo

Described as 'An all-inclusive plan with all features and capabilities'

50 contact forms, 150 email accounts, 50 live chat buttons, 150 departments, 2 knowledge bases, 1000 filters/agent

Enterprise$85/user/mo

Signup CTA is 'Book demo call' rather than direct trial

200 contact forms, 500 email accounts, 100 live chat buttons, 300 departments, 10 knowledge bases, 5000 filters/agent

Save 33% + free AI Agent using code SUMMER-33M (monthly) or SUMMER-33Y (yearly), valid 1st–31st July 2026, for new users until January 1st, 2027