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Deskero

Customer care, with benefits!·deskero.com

Deskero is a cloud-based help desk software and support ticket system for customer service teams. It consolidates tickets from email, phone, chat, web forms, social networks and APIs into one workspace, and adds engagement tools like live chat, automation rules, a self-service knowledge base, and reporting. The platform is customizable in branding, workflow rules, and multi-brand/multi-portal setups.

What it's for

Multi-channel customer support ticketing (email, phone, chat, web, social, API)Importing and converting emails into tickets with automated filteringSocial media monitoring and ticket creation from Twitter and FacebookLive chat with website visitors and customersSelf-service knowledge base / FAQ portal for customersAutomating repetitive replies via canned answers and scenariosTime tracking on tickets for billing purposesService level (SLA) monitoring and alertsMulti-brand and multi-product portal managementReporting and analytics on team productivity and customer satisfaction

Features 24

20+ pre-made reports and custom CSV/XML exports
Automated scenarios and business rules engine
Canned answers / automated responses
Custom branding (colors, logo, domain mapping)
Custom data fields
Download portal for files via knowledge base
Email-to-ticket conversion with smart filtering
Internal team chat
Knowledge base sharing on Facebook and Twitter
Live chat widget with customization
Mobile app for agents
Multi-channel ticketing (email, phone, chat, web, social, API)
Multiple web portals for different products/services
One-click ticket reply
Personalized custom filters
Public self-service knowledge base
Service level (SLA) management with alerts
Social network ticketing (Twitter, Facebook)
Ticket deflection via knowledge base suggestions
Ticket grouping, tagging and organizing
Ticket merging
Time tracking on tickets
Timed automations
Website feedback/request widget

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

CompanyNABRA LTD · 2007

Integrations

TwitterFacebookWordPressMagento

Resources

Docs

Pricing

Local taxes (VAT) are charged in addition to listed prices. Customers (end-users) are unlimited on all plans. Enterprise configuration and custom pricing are available on request. Annual billing allows payment in the customer's own currency.

Grow$12/user/mo

Price is per agent per month; annual price is the per-month rate when billed annually (25% off).

max 5 agents

Business$30/user/mo

Price is per agent per month; annual price is the per-month rate when billed annually.

unlimited agents

Premium$120/user/mo

Price is per agent per month; annual price is the per-month rate when billed annually (25% off).

unlimited agents

Pay annually and save 25% off the monthly rate.