UseResponse
Organize customer support software around your help center using all possible channels packed in one simple service solution·useresponse.com
UseResponse is a customer service software suite that combines help desk, feedback management, knowledge base, and live chat tools into a single platform. It supports multichannel communication across more than 10 channels, including email, live chat, community forums, and messengers such as Facebook Messenger, Viber, WhatsApp, and Telegram. The platform provides ticketing, automation triggers, SLA tracking, analytics, and AI-powered support features, and can be deployed as a cloud SaaS solution or installed self-hosted/on-premise.
What it's for
Features 18
- Advanced analytics and AI reporting
- AI-powered chatbots for 24/7 support
- Auto-lock article feature to prevent agent collisions
- Autosave & drafts for articles
- CRM integrations
- Customizable feedback forms and product roadmaps
- Embeddable knowledge base and contact form widgets
- Internal notes and task assignment for team collaboration
- Knowledge base with rich text editor, inline images, video, and tables
- Live chat with Facebook Messenger, Viber, WhatsApp, Telegram integration
- Multichannel support (10+ channels: email, social media, live chat, community forum, messengers)
- Multiforum feature for multiple brands/products/languages
- Multilingual support and localization
- RESTful API and custom development options
- SLA, business hours, and satisfaction rating tracking
- Ticketing system with workflow automation
- Triggers and automations for assignments and notifications
- Version control for knowledge base articles
At a glance
Integrations
Complianceself-reported
Resources
Pricing
Cloud plan can be billed monthly or annually (20% discount annually, exact discounted figure not shown). On-premise plan is billed only annually at a stated rate of $120/agent/month equivalent, with a minimum of 5 agents and $500/year per extra agent. An interactive calculator on the pricing page shows an example of $98/month for 5 agents with a yearly total of $1416 discounted to $1180.
Billed monthly or annually; annual billing gets 20% off per the FAQ, exact discounted price not shown
Priced per support agent; can be billed monthly or annually
$500/year per extra agent beyond the included minimum. Site's interactive pricing calculator shows an example of $98/month for 5 agents, with a yearly total of $1416 (crossed out) discounted to $1180.
Starting from 5 agents minimum; paid only annually
20% off the Cloud plan when paying yearly instead of monthly