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Lime Connect

The AI agent platform that turns customer requests into real results·userlike.com

From €105/mo · Free plan See pricing ↓

Lime Connect (formerly known as Userlike) is a customer communication platform that combines live chat, messaging, and AI agents for sales and support. It lets teams manage conversations across website chat, WhatsApp, email, Facebook Messenger, Instagram, and SMS from one shared Message Center. The platform includes AI Agents that automate customer requests, an AI Copilot that assists human operators, and no-code Workflows for automating support processes. It is built in Germany and hosted on European, GDPR-compliant, ISO 27001-certified servers.

What it's for

Automating customer service requests with AI agentsManaging conversations across chat, email, and WhatsApp in one workspaceRunning WhatsApp marketing campaignsAutomating outage reports, meter readings and billing questions (utility)Managing orders, returns and delivery questions (e-commerce)Handling card issues, identity checks and account inquiries (banking)Processing claims, policy questions and document submissions (insurance)Automating service bookings, vehicle inquiries and dealership communication (automotive)Capturing service requests, product inquiries and support tickets (manufacturing)

Features 16

Advanced and skill-based chat routing
AI Agents that automate customer service requests
AI Copilot that suggests answers and summarizes conversations for operators
Analytics dashboard and Google Analytics 4 integration
Chatbot API and Basic/Full API access
Conversation transcripts and feedback collection
Email, Instagram, Facebook Messenger and SMS channels
GDPR data deletion and privacy mode controls
Live translation of conversations
Macros and chat commands
No-code drag-and-drop Workflows builder
SCIM/SSO single sign-on (Enterprise)
Shared Message Center workspace for teams and AI
Video calls & screen sharing
Website chat widget with customization options
WhatsApp messaging support and WhatsApp marketing campaigns

At a glance

free tierfree trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

LanguagesDE, EN, ES, FR, IT, NL

Forenterprise businesses, customer support teams, sales teams

CompanyLime Connect (Userlike) GmbH

Integrations

TelegramFacebook MessengerWhatsAppSMSGoogle Analytics 4Instagram

Complianceself-reported

ISO27001European Accessibility ActGDPR

Pricing

Prices are stated in EUR and exclude VAT. Free trial offers Pro-plan features for 14 days and automatically switches to the Free plan afterward. Enterprise pricing is quote-based ('On request').

FreeFree

Prices exclude VAT. Free trial automatically converts to this plan after 14 days.

1 Seat, 1 Channel, 200 conversations

Pro€105/mo

Prices exclude VAT. 'From 105€/month' billed monthly, '87€/month' when billed annually. Connect AI Agent, Connect AI Copilot, WhatsApp Campaigns and Workflows are available as paid add-ons.

Minimum 3 seats, 10 WhatsApp numbers

EnterpriseQuote

Priced on request; quote-based. Connect AI Agent, Connect AI Copilot, WhatsApp Campaigns and Workflows are available as paid add-ons.

Minimum 5 seats, 20 WhatsApp numbers